•A professional Organizational Development Specialist, (14) years of experience. •MBA in Human Resources, Academic IELTS Band (8). •Areas of Expertise: Organizational Development, Performance & Talent Management, Designing & Delivering Learning, Coaching, LMS, HRIS, Employee Relations, HR Governance, and Communications. •Advanced skills in MS Word, Excel, PowerPoint, Data Collection, Analysis & Visualization tools. •Trainer, Training Supervisor, Assistant Training Manager, Head of Training and Development, Senior/regional Learning & Organizational Development Specialist.
Led the L&D Division of (7) stations across (6) countries made of around (450) employees.
Detailed Description
Created an onboarding program that spans over (45) days from pre-hiring, including a number of highly organized orientation activities over (5) phases.
Developed performance appraisal forms based on predefined criteria, along with a performance appraisal guide showing process procedures, and an online tool to collect and analyze results.
Supported a Competency-based HR approach (recruitment, performance appraisal, training) through training of hiring managers and empowering concepts such as diversity and equal employment. Reviewed the internal Competency Framework and competency map.
Used L&D metrics to report on monthly achievements through statistics and charts that showed relevant percentages to aid in decision making.
Created a Regulatory Compliance capacity building program for top and middle management. Supported cascading the information across departments through observation, surveys, and departmental training.
Reviewed and created HR written materials such as procedures, announcements, and other regular communications. Revised the internal Code of Conduct, in addition to (27) related HR policies.
Supported employee retention by drafting plans to improve the work environment and work-life balance, developed and nurtured the idea of retaining HIPOs through career planning and growth opportunities.
Introduced gamification to face to face, online, and blended training programs.
Supported the HODs in developing their individual staff annual performance SMART goals using the MBO approach.
Conducted a number of learning activities to motivate the staff and enhance their morale and performance in the midst of uncertainty.
