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Edward 'Ted' Hardy

Edward 'Ted' Hardy

Technology Innovator, MBA, CBAP

Business Analysis
Quality Assurance
Project Management
User Experience Design
Innovation
47 years old
Driving License
Versailles (40383) United States (Kentucky)
Employed Open to opportunities
Contact me
The reason I work is to make other people's lives better, by changing the way they do their work or the systems they use to do their work. It is these kinds of improvements in people’s lives that I believe enables them to go out and exceed their customer’s wildest expectations.
Resume created on DoYouBuzz
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Experiences
  • Performed Associate/Junior Business Analyst functions for the call center and service delivery departments
  • Served as the primary liaison between CRM development team and the business call center division
  • Created training plans for CRM implementation
  • Created online video training material for CRM implementation
  • Created online testing material to assess call center agent retention of training material for CRM implementation
  • Created agent procedure documentation for CRM implementation
  • Assisted with transition planning for CRM implementation
  • Created test scripts for CRM implementation
  • Performed unit and system integration testing for CRM implementation
  • Created requirements documents for requested enhancements to CRM system
Company Description
Lexmark International, Inc. develops, manufactures, and supplies printing and imaging solutions for offices.
Company website
http://www.lexmark.com
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Resume created on DoYouBuzz