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Edward 'Ted' Hardy

Edward 'Ted' Hardy

Technology Innovator, MBA, CBAP

Business Analysis
Quality Assurance
Project Management
User Experience Design
Innovation
47 years old
Driving License
Versailles (40383) United States (Kentucky)
Employed Open to opportunities
Contact me
The reason I work is to make other people's lives better, by changing the way they do their work or the systems they use to do their work. It is these kinds of improvements in people’s lives that I believe enables them to go out and exceed their customer’s wildest expectations.
Resume created on DoYouBuzz
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Experiences
  • Defining company strategy for how our stores, franchisees, corporate teams and customers would interact with the company via mobile devices
  • Defining company strategy for how we collect and analyze metric and machine data from our eCommerce and point of sale applications
  • Defining company strategy for eCommerce, card present and mobile payments with an emphasis on planning for EMV liability shift and tokenization
  • Built & managed the 'Customer Experience Review' process to use internal resources to evaluate and select enhanced user experiences and technology purchase decisions
  • Defined & implemented the review and recommendation process for mobile application enhancements
Detailed Description
  • Primary author of the DTII department charter and internal innovation process
  • Built relationships with vendors to leverage their innovation strategies within our organization
  • Led exploration and RoI evaluations on new technologies such as voice assisted ordering and mobile payment alternatives
Company Description
Papa John’s International, Inc. operates and franchises pizza delivery and carryout restaurants under the trademark ‘Papa John’s’ in the United States.
Company website
http://www.papajohns.com
  • Managed a team of 35+ Business Analysts & Quality Assurance professionals responsible for over 3,000 restaurant locations and our eCommerce platform
  • Managed the process to create an instore test network that mimicked the interaction between store systems and above store systems
  • Managed the elicitation process for all aspects of the internally developed, proprietary restaurant management and eCommerce systems
  • Facilitated the creation and care of multiple new test labs for legacy and next generation restaurant management systems
  • Managed relationships with third party vendors who provided card and check processing services to store locations
  • Supported over 600 franchisee groups in multiple countries and all 50 states
  • Created and presented continuing education for all business analysts in the Information Systems division
  • Responsible for hiring, promotion and performance reviews for analysts in the Business Solutions department
  • Managed departmental budgets for multiple teams and vendors
Detailed Description
  • Formed an internal Business Analyst Roundtable to standardize practices and training for all business analysts in the Information Systems division
  • Lead an effort to implement an automated testing tool that decreased regression testing from days to hours
  • Managed requirements and created functional design for a fraud enhancement solution that decreased losses due to accepting bad checks by 90%
  • Managed requirements and created functional design to add a new order mode that decreased the number of keystrokes required to take an order by over 60%
  • Managed requirements and created functional design to allow store personnel to automate the update and cancel of orders placed with the online ordering system which reduced call volume to the online support team by 3,000 calls per week
  • Performed a detailed gap analysis on three point of sale and two back office applications during the selection phase for the next generation restaurant management system project
  • Managed requirements and created functional design for the first in-store graphical applications in company history
  • Managed the data change process to achieve over 99% first time accuracy rating for changes to system settings
  • Primary UX designer and requirements manager for a ground-up point of sale reimplementation
  • Demonstrated numerous technology solutions to executive leadership, franchisees and the board of directors
Company Description
Papa John’s International, Inc. operates and franchises pizza delivery and carryout restaurants under the trademark ‘Papa John’s’ in the United States.
Company website
http://www.papajohns.com
  • Managed chapter website, email communication, Facebook and LinkedIn accounts
  • Primary point of contact for inquiries as to the chapter's functions and activities
  • Managed relationships between the chapter and local recruiting firms and training companies
  • Planned outreach campaigns to attract and retain membership
  • Planned monthly chapter meetings
  • Recruited speakers from across the country to speak at chapter events
Detailed Description
  • Founding chapter and board member
  • Created and presented lecture on Social Media and the Business Analyst
  • Created and presented lecture on Soft Skills for Requirements Workshops
  • Became a Certified Business Analyst Professional (CBAP) in June, 2009
  • Editor of versions 1 - 3 of the IIBA Competency Model
Company Description
The IIBA is an international not-for-profit professional association for Business Analysis professionals with a vision to be the leading world-wide professional association that develops and maintains standards for the practice of business analysis and for the certification of practitioners.
Company website
http://louisville.theiiba.org

Contributing Writer

BetterProjects.net
Since January 2010
Freelancer
Versailles
United States - Kentucky
  • Produced original articles describing the skills, tools and techniques of business analysis and project management
  • Reviewed and critiqued frameworks and tools designed for business analysis and project management
  • Provided thought leadership on the future of business analysis and project management
  • Highlighted notable work in business analysis and project management around the globe
Company Description
BetterProjects.net is a creation of Craig Brown, in order to further the knowledge and abilities of business analysts and project managers around the world. The website has thousands of readers spread across the globe with contributing writers on three continents.
Company website
http://betterprojects.net
  • Elicited requirements covering all aspects of store restaurant operations across the United States, Canada and several Caribbean island countries
  • Participated in project prioritization and viability assessments
  • Provided support to corporate departments that relied upon data created from store operations
  • Provided 3rd level support to over 2,700 restaurant locations and over 50,000 team members
  • Created functional system designs for internally developed restaurant management system
Detailed Description
  • Lead the analyst effort to upgrade stores with obsolete operating systems to the current version of Fedora Core 5
  • Codified the relationship and interactions between the development and QA departments through implementation of a defect tracking tool and surrounding processes
  • Implemented documented regression testing process to decrease the occurrence of reintroducing previously resolved defects
  • Created functional design for a tool to allow store managers to override the system calculated estimated delivery time during abnormally busy hours
Company Description
Papa John’s International, Inc. operates and franchises pizza delivery and carryout restaurants under the trademark ‘Papa John’s’ in the United States.
Company website
http://www.papajohns.com
  • Performed high level requirements elicitation and solution design for clients
  • Helped create solution blueprints for multi-phase global rollouts
  • Provided process and technical support to Sales Teams
  • Served clients in the Financial, High Tech and Manufacturing industries
Detailed Description
  • Siebel 7.7 Certified Business Analyst
  • Transformed legacy system process documentation into templates usable for future client engagements
Company Description
Oracle Corporation, an enterprise software company, engages in the development, manufacture, distribution, servicing, and marketing of database, middleware, and application software worldwide.
Company website
http://www.oracle.com/siebel/index.html
  • Elicited requirements for multiple projects from world-wide stakeholders through facilitating requirements workshops, interviews, surveys, documentation review and reverse engineering existing solutions
  • Created as-is and to-be business process documentation for multiple departments in the services division
  • Performed gap analysis for Managed Print Services, Call Center and Service Contract applications
  • Assisted in project deliverables assessment and prioritization
  • Created internal Business Analyst onboarding training for on-loan BA resources from different countries
  • Lead a testing team in creation and execution of test plan, test scenarios and test scripts
  • Performed 3rd level support during system implementation phases
  • Created and managed enhancement requests based on post-implementation lessons learned activities
  • Mentored junior Business Analysts and Testers
  • Validated and verified that implemented solutions met the business requirements
Detailed Description
  • Reduced large contract entry time from multiple days to 2 hours
  • Created a digital document process to eliminate the need to retain physical paperwork onsite
  • The team merged the functions performed by 20 different systems across the globe into a single service application
  • Nicknamed the project 'Swiss Army Knife' because of my versatility. Was the only team member to work for all business areas impacted by the project
  • One of 15 'High Potential' team members out of 1,000 total division employees.
  • Managed over 500 requirements, more than half of the total requirements, for a single project cycle.
  • Discovered and logged more than double the number of actual defects than any other tester in multiple release cycles
Company Description
Lexmark International, Inc. develops, manufactures, and supplies printing and imaging solutions for offices.
Company website
http://www.lexmark.com
  • Performed Associate/Junior Business Analyst functions for the call center and service delivery departments
  • Served as the primary liaison between CRM development team and the business call center division
  • Created training plans for CRM implementation
  • Created online video training material for CRM implementation
  • Created online testing material to assess call center agent retention of training material for CRM implementation
  • Created agent procedure documentation for CRM implementation
  • Assisted with transition planning for CRM implementation
  • Created test scripts for CRM implementation
  • Performed unit and system integration testing for CRM implementation
  • Created requirements documents for requested enhancements to CRM system
Company Description
Lexmark International, Inc. develops, manufactures, and supplies printing and imaging solutions for offices.
Company website
http://www.lexmark.com
  • Provided end customer support via telephone and email
  • Was designated as a trainer within 6 months of hire
  • Was the primary new hire trainer for two teams over a two year period
  • Developed new training courses for new hires
  • Rewrote all existing new hire training documentation
  • Selected and implemented a new knowledge management system for the Impact team
  • Lead my department for two and a half years in number of calls taken and fewest call returns
Company Description
Lexmark International, Inc. develops, manufactures, and supplies printing and imaging solutions for offices.
Company website
http://www.lexmark.com
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Resume created on DoYouBuzz