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Professional Status

Employed
Open to opportunities

About Me

The reason I work is to make other people's lives better, by changing the way they do their work or the systems they use to do their work. It is these kinds of improvements in people’s lives that I believe enables them to go out and exceed their customer’s wildest expectations.

Edward 'Ted' Hardy

  • Business Analysis
  • Quality Assurance
  • Project Management
  • User Experience Design
  • Innovation

Experience

Director, Development & Digital

KFC
Since September 2014

Senior Director, Digital Technology, Innovation & Integration

Papa John's International
August 2012 to September 2014
  • Defining company strategy for how our stores, franchisees, corporate teams and customers would interact with the company via mobile devices
  • Defining company strategy for how we collect and analyze metric and machine data from our eCommerce and point of sale applications
  • Defining company strategy for eCommerce, card present and mobile payments with an emphasis on planning for EMV liability shift and tokenization
  • Built & managed the 'Customer Experience Review' process to use internal resources to evaluate and select enhanced user experiences and technology purchase decisions
  • Defined & implemented the review and recommendation process for mobile application enhancements

Senior Manager, Business Solutions

Papa John's
January 2008 to August 2012
  • Managed a team of 35+ Business Analysts & Quality Assurance professionals responsible for over 3,000 restaurant locations and our eCommerce platform
  • Managed the process to create an instore test network that mimicked the interaction between store systems and above store systems
  • Managed the elicitation process for all aspects of the internally developed, proprietary restaurant management and eCommerce systems
  • Facilitated the creation and care of multiple new test labs for legacy and next generation restaurant management systems
  • Managed relationships with third party vendors who provided card and check processing services to store locations
  • Supported over 600 franchisee groups in multiple countries and all 50 states
  • Created and presented continuing education for all business analysts in the Information Systems division
  • Responsible for hiring, promotion and performance reviews for analysts in the Business Solutions department
  • Managed departmental budgets for multiple teams and vendors

VP of Marketing & Communication

International Institute of Business Analysis
June 2009 to April 2011
  • Managed chapter website, email communication, Facebook and LinkedIn accounts
  • Primary point of contact for inquiries as to the chapter's functions and activities
  • Managed relationships between the chapter and local recruiting firms and training companies
  • Planned outreach campaigns to attract and retain membership
  • Planned monthly chapter meetings
  • Recruited speakers from across the country to speak at chapter events

Business Systems Analyst

Papa John's International
January 2007 to January 2008
  • Elicited requirements covering all aspects of store restaurant operations across the United States, Canada and several Caribbean island countries
  • Participated in project prioritization and viability assessments
  • Provided support to corporate departments that relied upon data created from store operations
  • Provided 3rd level support to over 2,700 restaurant locations and over 50,000 team members
  • Created functional system designs for internally developed restaurant management system

Senior Consultant

Oracle
May 2006 to November 2006
  • Performed high level requirements elicitation and solution design for clients
  • Helped create solution blueprints for multi-phase global rollouts
  • Provided process and technical support to Sales Teams
  • Served clients in the Financial, High Tech and Manufacturing industries

Education

MBA

Morehead State University
August 2001 to December 2003

Traditional MBA with an emphasis in web technology and employee relations

Bachelor of Science - Business Administration

Cumberland College
August 1994 to May 1998

BS in Business Administration with emphasis in Marketing and Finance. Minor in Religion.

Interests

  • Blogging
  • Novel Writing
  • Business
  • Economics
  • Science Fiction / Fantasy
  • Biographies
  • Military History

Skills

  • Requirements Elicitation
  • Functional System Solutions
  • Enterprise Analysis
  • Requirements Communication
  • System Validation
  • Requirements Planning
  • Goal Achievement
  • Hiring
  • Reviews
  • Serena Prototype Composer 2009 R1
  • iRise Professional Edition
  • Kentuckiana Toastmasters Chapter
  • Louisville IIBA Educational Track Presentations
  • Business Analysis Training for Papa John's International
  • Siebel - 7.0, 7.5, 7.7, 7.8, 8.0
  • Tibco 5.x Administration