Edward 'Ted' Hardy
Technology Innovator, MBA, CBAP
Business Analysis
Quality Assurance
Project Management
User Experience Design
Innovation
47 years old
Driving License
Versailles (40383) United States (Kentucky)
Employed
Open to opportunities
The reason I work is to make other people's lives better, by changing the way they do their work or the systems they use to do their work. It is these kinds of improvements in people’s lives that I believe enables them to go out and exceed their customer’s wildest expectations.
Lead Business Analyst
Lexmark International
November 2002
to May 2006
Full-time
Lexington
United States - Kentucky
- Elicited requirements for multiple projects from world-wide stakeholders through facilitating requirements workshops, interviews, surveys, documentation review and reverse engineering existing solutions
- Created as-is and to-be business process documentation for multiple departments in the services division
- Performed gap analysis for Managed Print Services, Call Center and Service Contract applications
- Assisted in project deliverables assessment and prioritization
- Created internal Business Analyst onboarding training for on-loan BA resources from different countries
- Lead a testing team in creation and execution of test plan, test scenarios and test scripts
- Performed 3rd level support during system implementation phases
- Created and managed enhancement requests based on post-implementation lessons learned activities
- Mentored junior Business Analysts and Testers
- Validated and verified that implemented solutions met the business requirements
Detailed Description
- Reduced large contract entry time from multiple days to 2 hours
- Created a digital document process to eliminate the need to retain physical paperwork onsite
- The team merged the functions performed by 20 different systems across the globe into a single service application
- Nicknamed the project 'Swiss Army Knife' because of my versatility. Was the only team member to work for all business areas impacted by the project
- One of 15 'High Potential' team members out of 1,000 total division employees.
- Managed over 500 requirements, more than half of the total requirements, for a single project cycle.
- Discovered and logged more than double the number of actual defects than any other tester in multiple release cycles
Company Description
Lexmark International, Inc. develops, manufactures, and supplies printing and imaging solutions for offices.
Company website
