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Duygu
Akatay
Online Operations Manager
E commerce professional
Digitalization and change management enthusiast
Agile learner and an ambitious leader
38 years old
Istanbul (34738) Turkey
Unemployed
Available
Contact me
Resume created on DoYouBuzz
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Experiences
Online Operations Manager
zooplus AG
October 2017 to December 2019
Full-time
Istanbul
Turkey
Purchasing: placing bi weekly orders to suppliers; managing inbounds; coordinating the operational follow-ups
Demand planning: presenting yearly forecasts; calculating seasonality & promotion calendars
Stock control: managing the stock turnover, monthly reporting the inventory values and profit margins to German HQ
Audits: preparing the reports in year-end audits; go to person in warehouse stock counts
Import planning: preparing import orders from Germany and Georgia
Supplier relations: responsible from the year end negotiations with suppliers
Detailed Description
Reshaped the product portfolio by increasing 20% while decreasing the active stock units by 5% which contributed to a sales increase of 47%
Optimized the warehouse costs by 33%
Executed the year end negotiations with the suppliers and attained 10% margin growth in top selling brands
Succesfully managed 5 consecutive year end audits
Company Description
Europe's leading online petshop
In business for 20 years across 30 European countries
Listed in Frankfurt Stock Exchange: ZO1
Company website
http://www.zooplus.de
Online Shop Manager
zooplus AG
April 2014 to October 2017
Full-time
Istanbul
Turkey
CRM & E-mail marketing: managing customer segments and loyalty programs & email marketing
Ux design and content marketing: optimizing user experience & control of product content
Pricing: price monitoring, pricing and competitive analysis
Customer care: managing 6 customer care agents located in Georgia
Reporting: daily & monthly reporting of sales and email marketing analysis to the German HQ
Detailed Description
With all the integrated marketing activites the number of new customers increased 8 times
The net sales trippled when compared to previous period
Company Description
Europe's leading online petshop
In business for 20 years across 30 European countries
Listed in Frankfurt Stock Exchange: ZO1
Company website
http://www.zooplus.de
Online Shop Specialist
zooplus AG
March 2013 to April 2014
Full-time
Istanbul
Turkey
Content marketing: Increasing product / brand portfolio
Search Engine Marketing & SEO: preparing Google Adwords campaigns, conducting online analysis and reporting via Google Adwords & Analytics
Started email marketing
Cooperating with customer care
Company Description
Europe's leading online petshop
In business for 20 years across 30 European countries
Listed in Frankfurt Stock Exchange: ZO1
Company website
http://www.zooplus.de
Brand Manager
Fish4Dogs Turkey
July 2011 to September 2012
Full-time
Istanbul
Turkey
Created and fully executed the business plan for lauching Fish4dogs in Turkish market
Took part in active sales routes to vets and petshops teaching the brand and working closely for them to be primary advocates
Launched e-shop to shift focus b2c sales
Responsible for import planning and governmental procedures
Launched a pop-up store in Izmir to directly get in touch with the consumer; trained and managed 5 employees for sales
Company Description
A British company that has been operating for 14 years with 33 distributors worldwide
Company website
https://www.fish4dogs.com/
Marketing Trainee
Fish4Dogs
August 2011 to October 2011
Internship
Worchester
Took active role in the marketing practices of Fish4Dogs and worked on gained insight on how to position the brand in Turkey
Company Description
A British company that has been operating for 14 years with 33 distributors worldwide
Company website
https://www.fish4dogs.com/
CEMS International Business Project
Philips Lighting BV
January 2011 to July 2011
Student Project
Eindhoven
Netherlands
Diagnosed the pitfalls in the marketing planning process of Philips Lighting and advised a better structure to be implemented globally
Company website
http://www.lighting.philips.com/main/home
Virtual Team Challenge - Team Member
L'Oreal
May 2011
Student Project
Rotterdam
Netherlands
Worked in a virtual multicultural team, aiming to win a competition for MenExpert
E-Commerce Intern
Eczacibasi Holding
June 2008 to August 2008
Internship
Istanbul
Turkey
Managed the transactions of the e-commerce website of Eczacıbaşı Holding
Company Description
Eczacibasi is the third biggest and oldest group company in Turkey. It has been operating for 76 years in FMCG, Banking and Healthcare
Company website
https://www.eczacibasi.com.tr/en/home