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Duygu Akatay

Duygu Akatay

Online Operations Manager

E commerce professional
Digitalization and change management enthusiast
Agile learner and an ambitious leader
38 years old
Istanbul (34738) Turkey
Unemployed Available
  • Purchasing: placing bi weekly orders to suppliers; managing inbounds; coordinating the operational follow-ups
  • Demand planning: presenting yearly forecasts; calculating seasonality & promotion calendars
  • Stock control: managing the stock turnover, monthly reporting the inventory values and profit margins to German HQ
  • Audits: preparing the reports in year-end audits; go to person in warehouse stock counts
  • Import planning: preparing import orders from Germany and Georgia
  • Supplier relations: responsible from the year end negotiations with suppliers
Detailed Description
  • Reshaped the product portfolio by increasing 20% while decreasing the active stock units by 5% which contributed to a sales increase of 47%
  • Optimized the warehouse costs by 33%
  • Executed the year end negotiations with the suppliers and attained 10% margin growth in top selling brands
  • Succesfully managed 5 consecutive year end audits
Company Description
Europe's leading online petshop
In business for 20 years across 30 European countries
Listed in Frankfurt Stock Exchange: ZO1
Company website
  • CRM & E-mail marketing: managing customer segments and loyalty programs & email marketing
  • Ux design and content marketing: optimizing user experience & control of product content
  • Pricing: price monitoring, pricing and competitive analysis
  • Customer care: managing 6 customer care agents located in Georgia
  • Reporting: daily & monthly reporting of sales and email marketing analysis to the German HQ
Detailed Description
  • With all the integrated marketing activites the number of new customers increased 8 times
  • The net sales trippled when compared to previous period
Company Description
Europe's leading online petshop
In business for 20 years across 30 European countries
Listed in Frankfurt Stock Exchange: ZO1
Company website
  • Content marketing: Increasing product / brand portfolio
  • Search Engine Marketing & SEO: preparing Google Adwords campaigns, conducting online analysis and reporting via Google Adwords & Analytics
  • Started email marketing
  • Cooperating with customer care
Company Description
Europe's leading online petshop
In business for 20 years across 30 European countries
Listed in Frankfurt Stock Exchange: ZO1
Company website
  • Created and fully executed the business plan for lauching Fish4dogs in Turkish market
  • Took part in active sales routes to vets and petshops teaching the brand and working closely for them to be primary advocates
  • Launched e-shop to shift focus b2c sales
  • Responsible for import planning and governmental procedures
  • Launched a pop-up store in Izmir to directly get in touch with the consumer; trained and managed 5 employees for sales
Company Description
A British company that has been operating for 14 years with 33 distributors worldwide
Company website
  • Took active role in the marketing practices of Fish4Dogs and worked on gained insight on how to position the brand in Turkey
Company Description
A British company that has been operating for 14 years with 33 distributors worldwide
Company website
  • Diagnosed the pitfalls in the marketing planning process of Philips Lighting and advised a better structure to be implemented globally
  • Worked in a virtual multicultural team, aiming to win a competition for MenExpert
  • Managed the transactions of the e-commerce website of Eczacıbaşı Holding
Company Description
Eczacibasi is the third biggest and oldest group company in Turkey. It has been operating for 76 years in FMCG, Banking and Healthcare