My experience in having the final decision-making responsibilities for past employers has given me the willingness to make tough decisions, as well as giving me invaluable work and life experience. The positive impacts to the organizations with which I’ve been associated have been well documented, but none of the statistics directly related to my efforts tells my story as well as the outstanding and verifiable letters of recommendation from my past (and direct) supervisors.
I have the understanding and experience to manage a group and teach to a classroom. Additionally, I have the technical and clinical expertise to function autonomously in the physician’s office, patient exam rooms, and laboratory. I am adept in clinical product design, informatics and clinical performance within my scope of practice. I pride myself as a facilitator who is accustomed and comfortable with autonomy and team dynamics.
In my prior employment experiences, I have been held directly accountable to the governance and guidelines of the Occupational Safety and Health Administration, American Bureau of Health Education Schools, Chicago Department of Public Health and the Department of Health and Human Services. Working with these governing bodies has helped me to further my understanding of operations and regulations under which we work. These work practices and continuing experience in the healthcare and informatics arena have served to expand and increase my overall value to my next employment experience.
End-to-end product development (utilizing SDLC) of HealthPlaNET (an integrated health management platform) and other tools that support care management, utilization, and population health management Produced business/technical documents such as proposals, business requirements, client services communications, scope documents and system functional requirements As a clinician and technical expert, serves as a primary resource for addressing technical and business issues within the healthcare domain Operates independently to reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Proactively communicate and collaborate as part of a project team with external and internal stakeholders to analyze information needs and requirements Assist in the evaluation and documentation of client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes Assume project management responsibility during clinical program redesign Utilize principles of quality management to identify opportunities to streamline work processes and optimize outcomes; participate in stakeholder collaboration, system configuration and workflow changes necessary to achieve such outcomes Project ROI, and develop metrics for quantifying and tracking ROI izing SDLC - and configuration of HealthPlaNET (an integrated health management platform) and other tools that support care management, utilization, and population health management
Produced business/technical documents such as proposals, business requirements, client services communications, scope documents and system functional requirements
As a clinician and technical expert, serves as a primary resource for addressing technical and business issues within the healthcare domain
Operates independently to reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Proactively communicate and collaborate as part of a project team with external and internal stakeholders to analyze information needs and requirements
Assist in the evaluation and documentation of client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes
Assume project management responsibility during clinical program redesign
Utilize principles of quality management to identify opportunities to streamline work processes and optimize outcomes; participate in stakeholder collaboration, system configuration and workflow changes necessary to achieve such outcomes
Project ROI, and develop metrics for quantifying and tracking ROI
The Clinical Product Analyst team, under the direction of the Chief Medical Information Officer, plays a key role in the end-to-end development and configuration of technologies that support care management, utilization management, and population health management. These technologies are deployed internally and are being developed both for UPMC provider use and for commercialization for external provider clients or partnerships. The Clinical Product Analyst, will participate in determining the strategic direction for HealthPlaNET and related applications and services.
The Clinical Product Analyst, requires experienced analytical and/or programming capabilities, established ability to perform tasks such as: defining requirements, developing and/or maintaining and/or configuring computer applications/systems, and providing services to meet business needs within budget and targeted deadlines, under the general direction of the management team and senior staff.
Detailed Description
Product development, understanding product requirements documents and writing software requirements while serving as a primary resource for dealing with technical or business issues. • Operates independently with direction from CMIO 2-3 times per week. • Visually and verbally articulate and able to interface with all levels of the employment strata • Experience and familiarity with health industry coding systems • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. • With limited direction, proactively communicate and collaborate as part of a project team with external and internal stakeholders to analyze information needs and requirements and participate in the • Development of the following as needed: Business requirements, functional requirements, implementation requirements, quality of service requirements, use cases, and workflows using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases scenarios, business analysis • Participate in the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project based planning documents such as scope documents and client services communication. • Assist in the evaluation and documentation of client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes. • Assume project management responsibility during clinical program redesign for existing programs • Utilize principles of quality management to identify opportunities to streamline work processes and optimize outcomes; participate in stakeholder collaboration, system configuration and workflow changes necessary to achieve such outcomes. • Guide ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options. • Project ROI, and develop metrics for quantifying and tracking ROI. • Provides regular status reports of activities and participates in group meetings. Creates project/team statements of work and schedules while ensuring that associated personal/team quality, cost, and timeliness requirements are met.
A leadership role in the development of business requirements for enhancements related to UPMC Health Plan''s Clinical Data Abstract (CDA), Personal Health Record (PHR), and related web-based internal and public applications
Detailed Description
As the primary liaison between medical management and IT, the analyst works with the MDIS, CMO, and other UPMC Health Plan clinical leaders, as well as external partners, to develop system requirements and assure accurate completion of required documentation for configuration solutions. Standardizing data sets and confirming accuracy of data classification will be essential to the role. The analyst is responsible for obtaining, documenting, configuring, and quality assurance testing system enhancements, as well as training. The analyst works directly with the IT department to operationalize enhancements. Project management, coordination, and process re-engineering
-Provide primary level support for Clinical Business Intelligence in medical management applications. -Meet deadlines and turnaround times set by the Medical Director (these deadlines and turnaround times may, at times, require the employee to work until project completion, meaning extended daily work hours, extended work weeks, or both). -Work effectively with clinical management, end users, and IT analysts and leadership to gather and analyze technical requirements and ensure clarity of specifications. -Perform follow-up activities with clinical leadership to assure progress during each phase of development. -Escalate issues and concerns in a timely manner to assure that projects are completed on a timely basis. -Document specifications for system enhancements on the appropriate forms, electronically communicate completion and retain on UPMC network drive. -Review medical management application software releases, assist with system testing and triage of enhancements prior to formal user testing, validation and sign-off, and facilitate release implementation. -Assist with user documentation and training as requested. -Assume lead responsibility for project management as requested. -Develop or maintain project plans as required. -Assist in the interviewing, development and training of Business Analyst I and Business Analyst II as needed. -Participate in the development and maintenance of departmental policies and procedures and standard operating guidelines related to the CDA, PHR, and related systems. -Participate in development of new clinical products and programs and associated system modifications. -Research technical and application issues/errors and work in collaboration with the IT department to identify resolutions. Create and document a quick reference guide for common issues and errors to facilitate resolution. -Participate in mandatory training as requested.
Northwestern Memorial Hospital - Northwestern Executive Health
Since December 2010
Chicago
United States - Illinois
Project driven position requiring use of clinical and technical knowledge to promote quality patient care through clinical process design, implementation and management
Detailed Description
Special Projects: Created Sage clinical organization system. Digital data housing, computation and delivery of medical “day-of-care” records
Clinical workflow redesign to reduce doctor administrative time by 30% per patient
Requirements: Critical thinking, leadership, time management, prioritization and effective communication
Skills: Information services implementation verification and support, clinical process design, advanced computing
Northwestern Memorial Hospital - Northwestern Executive Health
August 2008
to December 2010
Full-time
Chicago
United States - Illinois
Patient clinical advocate
Detailed Description
Clinical duties: Phlebotomy, EKG, tonometry and vision testing, audiology, RMR, pulmonary function testing and body composition analysis and clinical debrief
Administrative duties: Accountable for all aspects of patients “day-of-care” including: scheduling, appointment coordination, medical records and data compilation, insurance verification and precertification, prescription management and others
Accolades: Customer Service award 2009
Company Description
Concierge and Executive Health Medical Practice for Northwestern Memorial Hospital. Practice Named in top 10 concierge practices in the country in Worth Magazine 2009, 2010
Neurology private practice specializing in hearing, balance and vestibular system. Practice headed by Dr. Timothy Hain; Awarded Chicago’s best doctors 2008 and generally respected as one of the top practitioners in his specialty world-wide
Didactic and clinical instruction, curriculum development, student counseling, maintaining and managing compliance with OSHA and ABHES accrediting bodies
Detailed Description
Didactic and clinical instruction in all aspects of Medical Assisting.
Managed a 6 instructor team.
Organization review and advisory board member
Externship site visitation - Quality evaluation and assessment
Company Description
ABHES accredited career college with focus on medical and integrative modalities.
Served as liaison between Medical and Information Services departments during patient chart audits
Assisted with the administration and management of CareWare and PECS clinical databases
Audited Health Pro database to ensure accurate data collection and reporting
Worked in conjunction with administration to ideate future strategies for medical department data capture
Member EMR Transition Team
Participated in the agency’s Quality Improvement Team to ensure Ryan White Care Act Title III grant funding
Member of National Health Disparities Collaborative – Chronic Illnesses
Key role in PECS and Health Pro database implementation and administration
Company Description
Howard Brown Health Center is one of the nation’s largest lesbian, gay, bisexual, and transgender (LGBT) healthcare organizations. With an annual budget of over $18 million, the agency serves more than 36,000 adults and youth each year. Its diverse health and social service delivery system focuses around the following programmatic divisions: primary medical care, behavioral health, research, HIV/STD prevention, case management, social services, youth services, older adult services, and community initiatives.
HIV Testing and counseling – Howard Brown off-site testing for at-risk populations
Detailed Description
HBHC/CDPH - Youth Drop-in clinic - Key role in the providing healthcare, support and counseling to Chicago’s disadvantaged youth
HIV Testing and counseling – Howard Brown off-site testing for at-risk populations
Company Description
Howard Brown Health Center is one of the nation’s largest lesbian, gay, bisexual, and transgender (LGBT) healthcare organizations. With an annual budget of over $18 million, the agency serves more than 36,000 adults and youth each year. Its diverse health and social service delivery system focuses around the following programmatic divisions: primary medical care, behavioral health, research, HIV/STD prevention, case management, social services, youth services, older adult services, and community initiatives.
Accountable for training new medical-technical staff
Laboratory duties: Specimen collection, processing and transport, QA, patient account administration and inventory control
Diagnostics responsibilities: Hematology employing manual blood cell counts, Wright’s staining, and sedimentation rates - Serology and chemistry utilizing spectrophotometry, occult blood and rapid strep testing - Microbiology using gram staining, slide preparation, microorganism identification and interpretation - Urinalysis by chemistry, physical and microscopic methods
Clinical Responsibilities: Phlebotomy, EKG’s, pulmonary function tests, medication administration, office surgical assisting, patient medical/social histories and vital signs
MATEC certified in HIV cultural competency, counseling and policy
CLIA, HIPAA and OSHA compliance certified
Company Description
Howard Brown Health Center is one of the nation’s largest lesbian, gay, bisexual, and transgender (LGBT) healthcare organizations. With an annual budget of over $18 million, the agency serves more than 36,000 adults and youth each year. Its diverse health and social service delivery system focuses around the following programmatic divisions: primary medical care, behavioral health, research, HIV/STD prevention, case management, social services, youth services, older adult services, and community initiatives.