Developed and implemented new workflow model to solve logistics problem with internal shipping from Singapore hub, saving costs with reduced number of contract penalties
Negotiated quotes for X-Ray and Ultrasound product lines, strengthening partnerships with 5 distributors and maintaining timeline for Siemens Taiwan to reach revenue goals
Led monthly business review meetings to gauge progress of sales to end consumers, ensuring distributors’ ability to sell stock purchased from Siemens and facilitating future contract renewals
Managed SAP and local logistic databases to streamline troubleshooting for healthcare accounts, optimizing after-sales service by leveraging customer information with close attention to detail
Designed Henkel showcase at 5-day Taipei Auto Parts Exhibition by coordinating with construction company and 2 internal business units, resulting in 50 business inquiries about adhesive products
Conducted market research to shape growth strategy of adhesive products in automotive and consumer packed goods industries, identifying opportunities to raise prices and expand customer base
Resolved inquiries from international customers by phone and online, utilizing English fluency to deliver improved customer service experience with strong verbal and written language skills
Created 5 brochures and 3 flyers to highlight environmental sustainability of Henkel products, providing resources for use by sales team and enhancing corporate image
