Enthusiastic, broad-minded and sensitive, I am a Senior IT Project Manager and a Team Leader. Based on strong experiences and on a dual background of Executive MBA and Telecom Engineer, I promote collaborative work, innovation and performances.
Senior executive manager responsible for successful day to day running all aspects of customer relations. Ensuring the high quality of communication and developing human ressources to the needs of the company.
Managing a team of 40 people focused on customer satisfaction (check-out operation, loyalty program, call-center, customer training, organizing customer events )
Improving business indicators
Increase of loyal customers (+6,6%)
Increase in loyalty program revenue (+1 pt)
In charge of developing communication and loyalty (Geomarketing, media publication, digital communication, devising advertising campaigns, elationship with the Chamber of Commerce and Industry of Dijon)
