Charles TRUNG
Expert Communications Unifiées et Centre de Contacts
37 ans
Bondy (93140) France
Situation professionnelle
En poste
Ouvert aux opportunités
-
Anglais (BULATS Cambridge : oral C1+,
écrit C1) - Cantonais (langue maternelle)
- Mandarin (6 mois de stage en Chine, 3 ans de formation au centre culturel chinois de Paris)
- Moteur de routage
- Genesys PureCloud
- Amazon Connect
- ALTITUDE Easyphone
- AVAYA Vectoring
- AVAYA Aura Call Center Elite
-
AVAYA Aura Contact Center
AACC
-
AVAYA Aura Application Enablement Services
AES
-
AVAYA Voice Portal
AVP
-
AVAYA Aura Experience Portal
AEP
- AVAYA Dialog Designer
-
AVAYA Service Creation Environment
SCE
-
AVAYA Aura Orchestration Designer
AAOD
-
AVAYA Aura Elite Multichannel
EMC / CCE
- Microsoft Teams
-
AVAYA Aura Communication Manager
R5, R6, MBT, ME
-
AVAYA Aura SIP Enablement Services
SES
-
AVAYA Aura Session Manager
SM
-
AVAYA Aura System Manager
SMGR
-
AVAYA Aura Presence Services
PS
-
AVAYA IP Office
IPO
- AVAYA IP DECT R4 Wireless
-
AVAYA Elise Server
AIWS
-
AVAYA Voice Priority Processor
AVPP
-
AVAYA Aura Session Border Controller
SBC
- AVAYA Contact Center Control Manager
- AVAYA Integrated Management
-
AVAYA Call Management System
CMS
- AVAYA IQ
-
Verint WorkForce Optimization,
WFO
-
Verint Quality Management
QM
-
Verint WorkForce Management
WFM
- Speech Analytics
-
AVAYA Aura Messaging
AAM
- AVAYA Modular Messaging with MSS
-
AVAYA Aura Communication Manager Messaging
CMM
- AVAYA Audix
- AVAYA Intuity LX
- AVAYA Aura Conferencing
- AVAYA Meet-Me Conferencing
- AVAYA One-X Attendant
- AVAYA OSPC
- AVAYA Softconsole
- GFI FaxMaker
- MESSAGEmanager IP Fax
- VMware ESX/ESXi et vCenter (4.1, 5.0, 5.1)
- Citrix Xen Server
- VirtualBox
- Virtual PC
- VoIP/ToIP (SIP, H.323)
- IP DECT
- TCP/IP
- VLAN
- NAT
- ACL
- VPN
- SNMP
- CiscoWorks
- Patrol DashBoard
- Nagios
- Cacti
- PRTG
- Zenoss
