European Project Manager « Country Validation » and Internal Quality Auditor ISO 9001 @ Nortel Networks

EXPERTISE

Manage operational and strategic projects:

Customer Service and Customer Satisfaction oriented
From conception to production including computing maintenance, web, network and telecom
Team management (up to 50 people)

Work area:

Solution and service Integration applied to business processes
Training, recruitment, coordination, organisation, negotiation and leading of team groups
Sales, pre-sales and bid management

Activity fields:

Public / Private companies
Defense, Energy / Nuclear, Aeronautics, Telecom, Banks / Insurances, Transportation & Logistics
Quality, Safety, Security and Customs domains

International working experiences: Europe and Canada

Expériences

- Wholly responsible for conception and supervision of improving the project and then ensuring customer satisfaction. Also responsible for setting up and launching processes concerning product and services in Europe
- Quality process audit ; Validation management for the product and services in Europe ; Process elaboration and integration in the Quality System of Nortel
- Expertise in introduction, agreements and verification of the Nortel product in France
  ¤ Technical environment: Enterprise telephony networks, Telecom equipments and features ; Remedy

Bruno LEFEVRE