Regional and Service Manager France and Switzerland @ HERMES EUROPE RAILTEL

EXPERTISE

Manage operational and strategic projects:

Customer Service and Customer Satisfaction oriented
From conception to production including computing maintenance, web, network and telecom
Team management (up to 50 people)

Work area:

Solution and service Integration applied to business processes
Training, recruitment, coordination, organisation, negotiation and leading of team groups
Sales, pre-sales and bid management

Activity fields:

Public / Private companies
Defense, Energy / Nuclear, Aeronautics, Telecom, Banks / Insurances, Transportation & Logistics
Quality, Safety, Security and Customs domains

International working experiences: Europe and Canada

Expériences

- Office set-up and administration ; Account prospecting and management ; Service launching and development (30 major accounts, 1250 international connections resulting in a turnover of 60 M€ for a yearly budget managed of 3,7 M€)
- Hotline assistance to the clients, the Telecom and Internet service providers, the Network Operation Centre (NOC) and the Customer Service Centres (CSC)
- Billing monitoring and responsibility for efficient service delivery and communication
- Team management (up to 20 engineers and technicians)
  ¤ Technical environment: LAN / MAN / WAN networks, Telecom optical fibre equipments, Sonet, PDH / SDH / DWDM, IP, ATM and FrameRelay technologies ; Remedy and Vantive

Bruno LEFEVRE