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Badr Chatraoui

Automotive After-Sales Consultant

Accueil Expériences Formations Compétences Centres d'intérêt
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51 ans
Permis de conduire
Franconville (95130) France
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Situation professionnelle
Entrepreneur
Ouvert aux opportunités
Présentation
Passionate about cars and new technologies, my career has allowed me until now to occupy various positions in the eco-system of the automotive aftermarket.
I discovered a demand for a very high level of service, it is dependent on the expertise and knowledge to be particularly in the Premium range of cars.
CV réalisé sur DoYouBuzz
Expériences

Founder

Assistant Auto
Depuis septembre 2014
Paris
France
  • Owner
Description de l'entreprise
Assistant Auto aims to become the "one stop shop" customer for his car.
Site web de l'entreprise
http://www.assistantauto.com

Technical Training Manager

TTi Global
Juin 2011 à juin 2014
CDI
Dubai
Émirats arabes unis
  • Dedicated to North Africa Jaguar & Land-Rover brands for Technical Training.
Détails de l'expérience
  • Technical training implementation :
    • Technical assessments to assign level objectives.
    • Delivering technical training for Morocco, Algeria and Tunisia.
    • LMS administration, market support.
    • Creating a training tracker tool for Mena market.
    • Scoreboard training activity.
    • Monitoring of training program progression .

After-Sales Consultant

ESG Automotive France
Mai 2008 à mai 2011
CDI
Paris
France
  • Deploying a customer satisfaction program for Audi France.
Détails de l'expérience
  • Coaching workshop management :
    • work scheduling management.
    • Appointment preparation.
    • Returns management.
    • Quality control.
    • Productivity improvement.
    • Monitoring of KPI's.

    Coaching technicians:
    • Workstation organisation
    • Car repair quality.
    • Work methodology improvement.

    Coaching front office:
    • Optimization of scheduling software.
    • Ressources efficient use based on work type.
    • communication improvement between services.

Freelance Trainer

Pixie Consultant
Décembre 2006 à mai 2008
CDI
Paris
France
  • Delivering Automotive sales & After-sales training for different brands.
Détails de l'expérience
  • Sales Training :
    • Renault, France, North Africa
    • Citroen, France
    • Chevrolet, France

    After-Sales Training :
    • General Motors, France, Over seas , North africa, Swiss.
    • VW Group, France

Training coordinator

Raytheon professional services
Avril 2005 à décembre 2006
CDI
Paris
France
  • Coordination and delivering technical training for Chevrolet France
Détails de l'expérience
  • Management of resources and human resources training action :
    • E-learning proofreading.
    • Delivering technical training.
    • LMS administrator.

Technical training coordinator

Raytheon professional services
Avril 2004 à mars 2005
CDI
Paris
France
  • European technical training program deployment for MG-Rover France
Détails de l'expérience
    • animation of technical training.
      • Network Technical Support.
      • Conducting skill assesments

Technical Trainer

MSX International
Juin 2002 à avril 2004
CDI
Paris
France
  • Delivering technical training for Land-rover France.
Détails de l'expérience
    • Animation of technical training for brand network & government administration.
      • Network technical support.

Technician

French companies
1999 à 2002
Paris
France
  • Repairing engines prototypes
  • Working in different workshops
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