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Axelle FILLAUDEAU

CX - Consumer Data Operations Lead @Nestlé

Axelle FILLAUDEAU
Driving License
Professional Status
Employed
Available
About Me
Seeking opportunities in the health industry.

Consumer Data, CX and Marketing leader with 10+ years & international experience acros various industries.

Recognised as aninternal & external reference for first-party data, governance, CDP and marketing activations, I combine strategic vision, operational excellence and a strong ability to mobilise cross-functional teams.

Known for my structuring mindset, rigour, collaborative leadership and my ability to translate complex data topics into concrete business levers, I lead large-scale data transformations in GDPR regulated environments.
Resume created on DoYouBuzz
  • Widening of the scope below - Key role in Nestlé France Consumer Data & CX transformation, working closely with Local, Zone Europe (ZEUR) and Global teams.
  • Cross-functional leadership across 10 Business Units, interfacing with Marketing, Digital, IT, Legal, Procurement, agencies and partners.
  • Ownership of France Consumer Data strategy & roadmap: collection, governance, quality, compliance to power Marketing activation and analytics.
  • Preparation and deployment of the ZEUR Consumer Data Hub (Data Lake & CDP) for France as the PILOT market.
  • Developping a Voice of Consumer insights framework for Marketing teams for more consumer-centric approaches.
  • Management of 2 team members plus agencies.
  • KEY ACHIEVEMENTS:
    1. Designed and delivered the Food Multi brand platform data model ensuring 100% of the data collected is activable (analytics, insights, activation, KPIs).
    2. Direct influence & contributor on the wider Nestlé Global data model.
    3. France selected as the first ZEUR pilot market for CDP and Data Lake deployment.