Armand Figaro - Community Manager

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Experiences

- Overseeing the French and English communication activity of Expat-blog.com, multilingual expatriate community website of 1,2M registered users.
- Monitoring the interaction of contributors and make decisions regarding content publications and direction of forum threads.
- Answer members' concerns about the website as well as respond to specific complaints.
- Manage forum interactions, edit, delete, move inappropriate posts.
- Handle content reports and provide prompt solutions to users.
- Back office operations, including moderation of shared pictures, classifieds, comments, guides, blogs and business subscriptions.
- Animate forum threads; topic suggestions, greet new members, share advices and guide them to the desired information.
- Training of new staff and work monitoring.
- Make suggestions on design and feature updates of the website.
- Manage the moderation team in the absence of the head of department.

Learn more

Compiling and reporting of data for the smooth running of the company's administrative duties with regards to management, departmental issues, assets repair and maintenance.
Assist in supervising the personnel within the administration department; planning and ensuring proper attendance record of messengers, drivers and caretakers.
Ensure the good implementation of health and safety standards within the company premises.
Recording and reporting motor and non-motor insurance claims.
Assist HR department in Employee Welfare Events in terms of logistics.
Purchase and distribution of stationery items to all departments.
Compilation of stationery, fuel, and mobile equipment expenses for all divisions in coordination with accounts department.

Managed, handled and coordinated administrative operations as the assistant to the managing director.
Highlights:
- Assisted managing director in planning and execution of work orders with a demonstrated ability to improvise procedures and meet demanding deadlines.
- Fulfilled a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Provided key feedback in purchase and implementation of new equipment.
- Entrusted to manage the company in the managing director's absence. Provided timely, courteous and knowledgeable response to information requests.
- Communicated effectively with local suppliers as well as European clients to schedule both administrative and production related work.
- Prepared weekly reports of the company's production performances.
- Prepared monthly reports of companys B to B statistics.
- Compiled employees' data for monthly payroll.
- Helped in various projects' launching and management.

Managed and motivated 12 agents in daily operations (mail, SMS, hotline support as well as back office operations).
Ensured optimum staff performance and customer service levels.
Developed and implemented effective training programs.
Continually reengineered procedures to maximize productivity.
Prepared regular reports of the department's performances.

Education

Course ongoing via distance learning mode and ends in 2016

English
French
Art

Interests

Landscape / Street photography
Smartphone photography. Winner of August igersmauritius Instagram photo of the month 2014.

Social media: Facebook, Twitter, Instagram, Tumblr, Vine, Youtube.
Smartphone OS apps and tweaking

Football (English PL)

Street artists: Banksy, Seth, Mode2, Odeith, Fairey

Tarantino, Scorsese, Nolan, Burton, Rodriguez

Guitar Playing
Concerts
Computer aided music production

Skills

Fluent in English and French (written and spoken)
Ability to multi-task
Methodical
Diplomat
Abiity to handle stress