I am a self-motivated, creative, open-minded individual with a proven track record in administrative and digital communication related positions. I have strong language and interpersonal skills. I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am eager to be challenged in order to grow and improve my skills gained through previous experiences.
Managed and motivated 12 agents in daily operations (mail, SMS, hotline support as well as back office operations). Ensured optimum staff performance and customer service levels. Developed and implemented effective training programs. Continually reengineered procedures to maximize productivity. Prepared regular reports of the department's performances.