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Antoine Hlavaty

Training Specialist Crypto, AML/KYC Analyst, Customer Service Expert, Geology M.Sc
French

Home Experiences Education Skills Interests
Download my PDF resume
Amsterdam (1056JE) Netherlands
Contact me
Professional Status
Employed
Available
About Me
Following a successful return to Europe after 8 years of studies and professonal experiences in Canada, Antoine Hlavaty would like to occupy a position of responsibility, take up new challenges, would like to join a company where mentoring would allow him to maximize his potential. Demonstrating an analytical mind, a very good adaptability, responsiveness and creativity, he is hoping to join a dynamic and motivated team in which his personality and skills will make the difference.

Specialties:
  • Training
  • Crypto
  • KYC / AML
  • Customer service
  • Communication
  • Finance and insurance
  • Geology
Resume created on DoYouBuzz
Experiences
  • Successfully delivered and lead more than 40 trainings (Virtual and On-site) for various international audience (Public and Private Sector) with the highest quality and standard.
  • Manage to significantly upgrades in skills, knowledge and confidence of the customers regarding the world of crypto and specifically crypto investigation by applying unique professional presentation skills and creating trusting positive environment.
  • This top level trainings lead to multiple new sales and renewals opportunities especially on the French market.
  • Mentor and help my colleagues to improve their skills through detailed and thorough analysis during training dry-runs.
  • Create an internal network through multiple social interactions and run numerous online events in order to bring the company together, create more social engagement and a positive environment.
  • Deployed to a leading global bank as a KYC maker for the Dutch and French market.
  • Performed reviews of complex Corporate cases applying an end-to-end process.
  • As a Team Lead, provided efficient support to 11 colleagues using traditional and innovative approach and tools working hand to hand with different levels of management in order to ensure progress, proficiency and well-being of everyone.
  • Lead weekly online moral-booster-huddles to a 50 to 70 people audience to irradiate them with positive energy.
  • Member of the first line of the Compliance department in the Know Your Customer Center, Alert Handler for the Post Transaction Monitoring in the AML framework/Anti-money laundering analyst
  • Analyzed and investigated more than 1000 suspicious transaction alerts
  • Member of the CCCV (Center of Competence Customer Validation) team - Validation of new customers and reviews: Physical persons and Legal entity
  • Investigated and analysed clients profile, verified and controled of legal authentication documents
  • Mastered the rules, knowledge and associated tools for KYC/AML
  • Provided proactive solutions and information to customers and healthcare professionals by responding to more than 5,000 calls and emails
  • Quickly learned then mastered knowledge of group insurance (group contracts, health and dental insurance) and associated IT softwares
  • Member of the "Projet Jean Coutu" team: Facilited the IT transition of 10 500 users by assisting them with the registration process of their new insurance contract
  • Drafted and processed administrative forms (claims, treatment plans and internal communications)
  • Completed inbound and outbound customer calls
  • Informed the clients about savings products and taxation associated with their accounts (Bonds, Savings, TFSA, RRSP, RRSP-loans)
  • Developed customer relationship marketing strategy
  • Performed transactions with the associated IT software
  • Completed administrative tasks
Company Description
Épargne Placements Québec is responsible for managing operations relating to savings products issued and guaranteed by the Québec government.
  • Taught "Planet Earth", "Geology for architects", "Natural disasters" (Classes of 20 to 35 students)
  • Adapted and designed course material for lectures and laboratory works
  • Created a positive learning environment to increase students focus and engagement using multimedia communication technics
  • Advised and guided students in exam preparation and study packages
  • Created, monitored and graded exams
  • Supervised and graded students oral presentations, papers and laboratory reports
  • Teaching assistant for Crustal Deformation, Geological Mapping course Earth Sciences, Applied Geology, Sedimentology and Paleontology courses
  • Transfered knowledge by supervising, guiding and advising students (groups of 20 to 70 students)
  • Assisted students through fieldwork, computational exercises, laboratory work and drafting reports
  • Prepared, monitored and graded exams and assessed students’ fieldwork reports
  • Taught a course on dinosaurs as part of the paleontology course
Detailed Description
Company Description
http://www2.ulaval.ca/en/
  • Welcomed, informed and closed sales with customers
  • Managed the layout and visual of the showroom
  • Managed the website (updating products, prices, services, graphic content)
  • Set up and led information stall during fairs
  • Managed partnership relations (supplier, representative, carrier)
  • Managed inventory, accounting, orders with related means.

Account and communication manager

Parquet Net
June 2006 to January 2010
Full-time
Toulouse
France
  • Welcomed costumers, informed them about products and completed transactions
  • Planned and managed the marketing strategy of the company by developing a website, assuring its maintenance, its updates and creating visibilty on social networks
  • Set up the visual design of the shop
  • Managed partnerships witn suppliers, representatives and carriers
  • Set up and hosted information stand during fairs
  • Managed stocks, accounts and orders
Company Description
S.M.E. in saling and laying parquet floor business.
  • Supervised published contents from other users
  • Promoted and exposed the association on social networks
  • Wrote and published articles
  • Participated actively to the organisation as a board member of the association
Company Description
Midi Toulousain Québec is an association wich organise events and conferences related to Québec
  • Set up a workshop for social workers about musical discovery
  • Leaded the workshop for a group of 10 people
  • Managed and set up technical ressources in order to produce a song
Company Description
The association promotes the autonomy of people and makes a lot of work around the citizenship in order to break down barriers between people with mental health disorders.
Resume created on DoYouBuzz