Ethnographic research on European leisure travel agents in order to provide business development recommendations Extensive task analysis of airline agents (reservation and operational agents situated in call center, airport, agency, Asia and Europe) in order to support product managers in the wireframing of a new reservation system Contextual research on US cruise selling Site benchmarking, personas development, remote testing, focus groups
Study on the Usage of Internet by job seekers performed for the National Employment Agency (ANPE) research department (literature research, focus group, diary studies, supervision of usability testings and web sites comparative study)
Consulting in 5 European member states : Customisation of a prototype course to the local culture - Actions for human factors awareness (Marketing and Training) - Facilitation training
Coordination of international working groups and task forces on human factors in Air Traffic management (incl. incident/accident investigation, critical incident stress management, socio-technical resources management, learning and skill acquisition): Brainstormings, Focus Groups, Interviews, Task Analysis and Best Practices Reporting
European integrated task analysis of the radar and planner controllers
Applied research on interaction design (case of the Boeing 767 pilot). Extensive cognitive task and activity analysis (questionnaires, interviews, simulator and jump seat flight observations).
Design of the first European interactive courses on crew resource management (human factors in the cockpit) -- from gap analysis to dry run.