With nearly 20 years of experience in solution integration, consulting, training and project management, Alix is an expert consultant, who has a strong knowledge in global IT Service management practice matters, smartly interprets the functional requirements & brings a sharp expertise to all the functional challenges. Thanks to his multilingual communication skills, he can easily manage any implementation project bringing Best Practices & agile methodologies relevant for Project’s success.
ImaKumo : North East Regional Director- P&L (up to 1M € for services & 500 k€ for licenses)- Operational management- Recruitment (from 2 in 2015 to 15 in 2017)- Pre sales activities. ServiceDesk Director - Incident and Request process owner.
Axa Tech : ITIL Expert- Process design and implementation: Incident, change and Asset management. Request Fulfillment - Client workshop and converting them to action plan
Société Générale : Continual Service Improvement program leader -Defining process implementation roadmap. KPI design.
CCI Grand East : Implementation Leader & Engagement Manager- Workshop leading- Global solution design- Data referential management- Planning & Budget build and Followup
Dekra (Germany) : Incident and Change management process owner. Transforming IT oriented process to Service oriented process. KPI definition.
Murex (Lebanon) : Implementation Leader- Workshop leading- Global process design- Data referential management- Planning & Budget build and Followup
Détails de l'expérience
During all this period, I shared my time between this list of project and "ImaKumo North & East of France" Business unit.
