Alix Rouyrre

With nearly 20 years of experience in solution integration, consulting, training and project management, Alix is an expert consultant, who has a strong knowledge in global IT Service management practice matters, smartly interprets the functional requirements & brings a sharp expertise to all the functional challenges. Thanks to his multilingual communication skills, he can easily manage any implementation project bringing Best Practices & agile methodologies relevant for Project’s success.

CV réalisé sur DoYouBuzz

Expériences

Enterprise Management

En savoir +

AtomX :
- Time & Material & Fixed price ServiceNow project
- Datamodel optimization project
- Administrative structure building
- Recruitment
Dekra :
- Contracting Authority assistance
- ITSM / ITIL consulting
ServiceCenter for AtomX customers (Design and Run) :
- Incident management (L1 & L2)
- Request fulfillment
- Change management

Best practices & ServiceNow deployment for European countries

En savoir +

ImaKumo : North East Regional Director- P&L (up to 1M € for services & 500 k€ for licenses)- Operational management- Recruitment (from 2 in 2015 to 15 in 2017)- Pre sales activities.
ServiceDesk Director - Incident and Request process owner.
Axa Tech : ITIL Expert- Process design and implementation: Incident, change and Asset management. Request Fulfillment - Client workshop and converting them to action plan
Société Générale : Continual Service Improvement program leader -Defining process implementation roadmap. KPI design.
Credit Agricole Consumer Finance: Implementation Leader- Workshop leading- Global solution design- Solution efficiency garantee
Polypore Daramic : Incident Management process implementation and RUN in a merging context.
Klepierre : Implementation leader- Workshop, Functional & Technical Solution design.- Incident - Problem - Change management
Groupama : Implementation Leader- Workshop, Functional & Technical Solution design.- Data referential management- ServiceNow Enterprise
CCI Grand East : Implementation Leader & Engagement Manager- Workshop leading- Global solution design- Data referential management- Planning & Budget build and Followup
Dekra (Germany) : Incident and Change management process owner.
Transforming IT oriented process to Service oriented process. KPI definition.
Murex (Lebanon) : Implementation Leader- Workshop leading- Global process design- Data referential management- Planning & Budget build and Followup

En savoir +

Managing an Ingeener team both on HR side than on operational aspects.
French local Council : Project Manager for ITSM/ITIL implementation project
Cecab : ServiceNow enhancement roadmap
- CSI roadmap : ITIL process selection.
- ServiceNow module selection
DISIT (La Poste) : Contracting Authority assistance for global ITSM tool selection and replacement
Saint Gobain : Contracting Authority assistance, dealing with ServiceNow integrator

En savoir +

Europcar : IMAC design & implementation, based on ServiceNow
Tag Heuer : Service Catalog implementation
- Decision three (wizard)
- Record producer
MNT (public insurance) :
- Incident & Change management implementation
- Based on ServiceNow

ITIL Trainer (Foundation)
ServiceNow SysAdmin (Foundation)
- More than 40 session from 2012 to 2017
- France, Switzerland, Germany, South Africa, Morocco, Egypt, Lebanon, Singapore
ServiceNow Advanced Admin

SEMT Pielstick (MAN Diesel) : Process and Software integration
- Based on Isilog
Dexia (banking) : Business process consultant
- Asset Management process re-design for ITIL compliance

Oxylane group : ITIL consultant
- Incident, Problem and Service Catalog process description
La Poste group : Intergation consultant
- Integration project assitance