7+ years of experience in the petrochemical sector, specializing in industrial lubricants and technical support. I leverage my expertise to provide clients and internal teams with strategic guidance, helping them maximize product performance and achieve their business goals.
Currently, as Front Line Technical Support at Vivo Energy Maroc, I support customers across diverse industries, troubleshooting technical issues and recommending optimal product applications. Previously, as a Territory Sales Manager for North and West Africa, I focused on building strong client relationships and driving business growth.
Passionate about combining technical solutions with commercial impact, I strive to be a trusted advisor, delivering value through tailored support and insights. Let’s connect to explore how I can support your success with advanced lubricant solutions!
Provide first-line technical support to direct customer accounts and the Vivo Energy Morocco sales team across all segments for Shell lubricants products.
Troubleshoot technical issues, offering problem-solving and application advice to ensure optimal lubricant usage and maximum customer satisfaction.
Conduct lubrication audits, equipment surveys, and field trials to support overall business strategies and maximize product performance.
Advise on HSE (Health, Safety, Environment) practices and local regulations regarding the use and disposal of lubricants, ensuring legal compliance.
Participate in product rationalization and the replacement of competitor products with equivalent Shell lubricants, contributing to revenue growth.
Implement services agreed upon with customers as part of commercial contracts, supporting the company's top and bottom line growth objectives.
