Abdallah Atitallah - Digital Workplace- Endpoint Management Specialist

Resume created on DoYouBuzz

Experiences

Ivanti DSM Administrator: Manage Infrastructure for more more than 80 locations over the world
Patch management Responsible using Ivanti Advanced Patch Management APM solution and Microsoft Intune WU4B.
2nd Level Support for more than 40000 users
Prepare Software Packages using Ivanti DSM Packaging Workbench and Powershell.
Monitor Software Rollout using Ivanti DSM / Microsoft Intune for more than 30000 office devices, 2200 servers and 10000 shop floor systems.
Intune Administrator: Device/Profile Management, User Management, Application Creation and Deployment/Assignment, , WUFB administrator. patching 3rd party applications using Intune Remediation + Winget .
Projects:

On Going - Future Architecture SW Deployment Set Pilot:

Setup the Pilot environment for Software and Patch distribution:
- Create together with external consultant the initial configuration of the tenant
  -Create the roles and rights concept based on Draexlmaier internal structure.
- Create initial security and data privacy configuration according with our internal directives.
Implement tenant configuration and distribution servers:
- Select locations that will be used during the POC and setup the infrastructure ( 5000 devices).
- Establish network configuration, firewall rules, interfaces with other systems like Active Directory.
Setup the software distribution rules and create software packages:
- Migrate the important applications/scripts to be created for Office and Shopfloor environments.
- Configure the interaction with the end users (Software Shop) and synchronization interval.
Setup the patch management rules and maintenance windows:
- Configure the automatic patch process for maintaining Windows and third-party app up to date.
- Analyze and implement the possibility to stop the patch distribution (blackout window).
Completed-Future Architecture SW Deployment (POC):

Creating catalog of requirements for future solution:
- List requirements for Software deployment solution and patch management
- Select four products (Microsoft Configuration manager, Ivanti Neurons, Microsoft Intune with Suite addon, + Vendor selected during project)
- Compare products: Evaluate Cloud vs. On-premise solution from cost and technical point of view.
- Setup POC environment from three providers ( Tanium, Manage Engine and Ivanti Neurones ).
- Test Software Deployment and Patch management solution in pilot locations and test environment.
- Select product and Create a rollout plan
Completed-Redesign Client Patching Process:
- Redesign the patching process in Ivanti APM (Review all MW and applications patched)
- Create a faster release process to ensure the proper timeline for patches installation
  (Reduce the release time between channels)
- Evaluate and create a testing process for patches before release them (RPA Solution)
- Configure WufB in Microsoft Intune and pilot the service to all IT colleagues.
Completed-Windows Autopilot / intune policy:
- GPO Migration
  Completed-Windows 11 Rollout:
- Create W11 Release Process
- Create HW overview with non-compatible devices per regions and sites.
- Create rollout plan
  Start the rollout (voluntary rollout, automatically rollout for IT clients, rollout in sites by On Site IT).
Completed -Windows 11 preparation for rollout:
- Workshop about new operating system
- Create a compatibility list of hardware
- Update all the drivers for the compatible models
- Create / update all the DSM scripts related to client settings
- Adjust endpoint manager profiles and GPOs for Windows 11
- Test the compatibility for all the standard applications.
Completed -Workplace Shopfloor Next Generation:
- Preregistration and activation the Autopilot.
- Enrollment of needed Software and Settings with Intune Management Tool
- Development and provision of different login methods to meet the requirements of blue collar / frontline work.
- Shopfloor related cloud and internet connectivity.
- Modern Backup and Remote Tools, Client Monitoring.
Completed -Software Deployment Evaluation:
- The breakdown of the Ivanti DSM solution into functionalities and the classification of functionalities into must have, should have and nice to have.
- Define strategy and requirements for the Microsoft solution
- Create high level concept and test it in a test scenario with the Microsoft solution
- Create comparison matrix DSM vs. Microsoft
- Define transition requirements (technical and resources)
- Estimate cost savings for replacing the Ivanti DSM solution with the Microsoft Solution
Completed -Modern Client Security and Configuration:
- Small tasks
Completed -Vulnerability Reduction:
- Remove old vulnerabilities ordered by total risk Which:
  are not covered in APM
  which a config change is required
- Obsolete Applications
- Forbidden Applications

- Member of MARQUARDT group global operations team.
- Prepare installation packages using AutoIT scripting language to automate software installation on Windows clients.
- Manage MARQUARDT Self service portal ( used by MARQUARDT worldwide End-users as single point for software installation self-service)
- Pilot Global software rollout and software upgrade projects
- Prepare standard OS templates for OS unattended deployment (windows 7 and Windows 10)
- Manage inventory data sent by devices in all MARQUARDT sites (19 locations in 14 countries and more than 6000 client devices)
- Design and implement processes to manage Windows patch and third-party application patch.
- Design and implement processes to manage remote access via Ivanti remote control tool.
- Design and implement processes to monitor configuration change (client side).
- Manage Ivanti core server
- Manage Other Microsoft Technologies needed for software distribution plateform DFS-N, DFS-R, IIS, Active Directory, GPO)
- Provide 2nd level support for site administrator aligned with ITIL process (Change management, Incident management, Problem management, request fulfilment)

Installing and Managing Active Directory Domain Controllers.
Applying and Managing Group Policies and managing Users, Computers, and Groups.
Managing Users Profile (Local, Roaming & Mandatory) and managing and configuring Home folder and Defining Access Rights on Folders, Files and Resources
Backup and Restoration of Application databases and File Server
Involved in the maintenance of Database Server on Windows 2003/2008 Operating System along with designing of MS SQL 2005 and MS SQL 2008 Server
Maintaining LAN, Switches, Wireless Routers, Firewall, Printers and other IT systems
Providing security, software testing, and implementation for the entire enterprise.
Administration of Firewalls:policy management, and VPN configuration

Teacher- Expert in The New Technologies.

Gabes University

September 2010 to July 2014

Part-time

Gabès

Tunisia

Subjects taught:
- Programming and multimedia development.(Course +practical works)
  -Architecture and protocols of computer networks.(practical works)

Head of Information Technology

The Private University of Gabes

October 2010 to September 2011

Part-time

Gabès

Tunisia

Windows 2003 installation, configuration and tests with DNS, DHCP and AD (multiple elements in a forest)
Involved in handling backup and restoration of data and provided assistance in troubleshooting network related contingencies
Continued offering Level 1+2 support.
Conducting network vulnerability test periodically

Skills

Services : Active Directory, FTP, DHCP, DNS, SNMP, Hyper-V,WSUS,VMWARE, Microsoft AZURE

Expert
Applications : Microsoft Office, SQL Server,GMAO, ERP(SAGE)

Advanced
Development: XHTML, CSS, PHP, SQL

Advanced

Windows XP,Vista, 7,8,10

Advanced
Windows Server 2003,2008,2016

Advanced
Linux, Ubuntu

Intermediate

IP Addressing and Subnetting

Advanced
Virtual Networks (VLANs,VPN)

Good
Architectures, protocoles

Good
Network Management (LAN, Routing)

Good
wifi access point configuration

Advanced
OSI model, TCP/IP, IPv4, IPv6, Ethernet, WiFi, VLAN, STP, QoS, 802.1X

Advanced
Network Protocols: RIP(v2,v3), OSPF(v2,v3), EIGRP, BGP..

VPN,ISA Server2006, TMG 2010

Advanced
Firewall,Proxy,IPS

Advanced

PC Assembly (Good knowledge of components and architecture)

Advanced
Troubleshooting

Good

Ability to see the big picture and communicate its value
Ability to build trust and show empathy with developers and IT staff
Communicate effectively with IT management
Demonstrate confidence in outcome of project

Ability to create plans to achieve specific results
Take ownership for achieving objectives
Motivator and strategist Know how and when to get into details to solve issues: Situational Leader
Direct others to achieve objectives
Problem solver
Able to achieve results while strengthening capabilities of the team
Team management / Team Leadership

Education

-Modern Management prerequisites and architecture
-Azure AD and Configuring Subscriptions
-OS provisioning with Windows Autopilot
-Application Management
-Policies and Settings Management
-Enterprise Data Control (Conditional Access,
Compliance, Windows Information Protection)
-Windows Update Management and Security

-Built-in Applications - UI and
Customization: Teams, Explorer / Background, Taskbar / Settings / Start Layout, Edge - Enterprise Settings – Kiosk, Windows - Policies / Settings / Best Practices.
-Enterprise Management and Mobility: Windows Store, Introduction to GPO - Intune, Windows Terminal.
-Deployment Scenarios and Servicing: Deployment Tools, In-Place, Troubleshooting.
-Security Model: Zero Trust Security, Hardware TPM / Secure Core OS, Bitlocker Management Options, Network Security, Defender Application Control/Guard, Secure Authentication, Cloud Management / Baselines, ecurity Baseline.

-Troubleshooting of general Intune problems
-Intune Management extension :Troubleshooting, Deep dive into functionality’s, Logfiles, Network / Firewall configurations.
-Enterprise patch management with Intune: Windows Monthly and Feature Updates, Patch management of Windows IOT / LTSC, Update rings, Maintenance Windows, Blackout window,Driver /Firmware Updates.
-Software deployment: Uninstall /repair strategy, Update strategy, Dependency strategy, Users related commands (registry / userprofile config), Winget integration, Win32 Apps packaging using powershell Best practice.
-Autopilot: How to enable autopilot on a environment with explicit proxy, Hybrid join of a device without cooperate network (first logon of user).
-Windows 11: Deployment and customizing with Intune Best practice, Windows 11 hybrid enrollment with a device license, Enrollment manager.

-Deploy and Upgrade Operating Systems: Plan a Windows 10 deployment, Plan and implement Windows 10 by using Windows Autopilot, Plan and implement Windows 10 using MDT, Manage accounts, VPN connections, and certificates on Windows 10.

-Manage Policies and Profiles : Implement compliance policies for devices, Configure device profiles, Manage user profiles.

-Manage and Protect Devices: Implement and manage device, application, and threat protection, Manage devices enrolled in Microsoft Intune, Monitor devices, Manage updates.

-Manage Apps and Data: Deploy and update applications, Implement Mobile Application Management (MAM).

-Deploy Windows: Install Windows 10, Perform post-installation configuration.

-Manage Devices and Data: Manage users, groups, and devices, Configure devices by using local policies, Manage Windows security.

-Configure Storage and Connectivity: Configure networking, Configure data access and protection.

-Maintain Windows: Configure system and data recovery, Manage updates, Monitor and manage Windows, Configure remote connectivity.

Publication of a dissertation study.
"Design and deployment of a Virtual Private Network (VPN)"

Publication of a dissertation study.
"Creating a software for access control to the library of the institute with the smart card using the RFID technology"

Install and Configure Active Directory Domain Services (AD DS): Install and configure domain controllers, Create and manage Active Directory users and computers, Create and manage Active Directory groups and organizational units (OUs)
-Manage and Maintain AD DS :Configure service authentication and account policies, Maintain Active Directory, Configure Active Directory in a complex enterprise environment
-Create and Manage Group Policy :Create and manage Group Policy Objects (GPOs), Configure Group Policy processing, Configure Group Policy settings, Configure Group Policy preferences
-Implement Active Directory Certificate Services (AD CS): Install and configure AD CS, Manage certificates
-Implement Identity Federation and Access Solutions: Install and configure Active Directory Federation Services (AD FS), Implement Web Application Proxy (WAP), Install and configure Active Directory Rights Management Services (AD RMS)

Install Windows Servers in Host and Compute Environments: Install, upgrade, and migrate servers and workloads,Install and configure Nano Server,Create, manage, and maintain images for deployment
-Implement Storage Solutions: Configure disks and volumes,Implement server storage,Implement data deduplication
-Implement Hyper-V: Install and configure Hyper-V, Configure virtual machine (VM) settings, Configure Hyper-V storage,Configure Hyper-V networking
Implement Windows Containers: Deploy Windows containers, Manage Windows containers
-Implement High Availability: Implement high availability and disaster recovery options in Hyper-V, Implement failover clustering, Implement Storage Spaces Direct, Manage failover clustering, Manage VM movement in clustered nodes, Implement Network Load Balancing (NLB)
-Maintain and Monitor Server Environments: Maintain server installations, Monitor server installations

▪ Module 1 : Introduction to Networks ( Configure a Network Operating System, Network Protocols and Communications, Network Access, Ethernet, Network Layer, IP Addressing, Subnetting IP Networks, Build a Small Network )

▪ Module 2 : Routing and Switching Essentials ( Basic Switching Concepts and Configuration, VLANs, Routing Concepts, Inter-VLAN Routing, Static Routing, Routing Dynamically, Single-Area OSPF, Access Control Lists, DHCP, NAT )

▪ Module 3 : Scaling Networks ( LAN Redundancy, Link Aggregation, Wireless LANs, Adjust and Troubleshoot Single-Area OSPF, Multi-area OSPF, EIGRP Advanced Configurations and Troubleshooting, IOS Images and Licensing )

▪ Module 4 : Connecting Networks ( Hierarchical Network Design, Point-to-Point Connections, Frame Relay, Broadband Solutions, Securing Site-to-Site Connectivity, Monitoring and Troubleshooting the Network )

success of the TOEIC exam with 620 points.

success of TCF (knowledge Test of French) exam and obtain B2 level with an overall score of 445 points.

Interests

Aquagym
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New technologies
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