Senior IT Technician with over 5 years of experience in IT systems maintenance, technical support, database administration, and IT asset management. Specialized in proactive support and infrastructure optimization to ensure seamless operational continuity.
Diagnosed and resolved hardware failures (PCs, printers, networking equipment). Provided on-site and remote technical support and user training. Managed the complete IT asset lifecycle using GLPI. Collaborated with vendors for software installation and commissioning. Conducted inventory audits, security implementation, and environment optimization
