YOUCEF RAZIBAOUENE
IT Support Technician
Driving License
Doha , West Bay Qatar
Professional Status
Open to opportunities
About Me
Senior IT Technician with over 5 years of experience in IT systems maintenance, technical support, database
administration, and IT asset management. Specialized in proactive support and infrastructure optimization to
ensure seamless operational continuity.
administration, and IT asset management. Specialized in proactive support and infrastructure optimization to
ensure seamless operational continuity.
Senior IT Technician
National Pipeline Company
February 2024
to April 2026
- Diagnosed and resolved hardware failures (PCs, printers, networking equipment).
Provided on-site and remote technical support and user training.
Managed the complete IT asset lifecycle using GLPI.
Collaborated with vendors for software installation and commissioning.
Conducted inventory audits, security implementation, and environment optimization
IT Support / Helpdesk Technician
DAEWOO E&C
May 2023
to January 2024
- Provided comprehensive technical and functional support to end-users.
Ensured 24/7 operational uptime for servers, workstations, and applications.
Managed internal communication and reporting of technical incidents
Senior IT Technician
RAMY FOOD COMPANY
April 2021
to April 2023
- Managed installation, demonstration, and training for software solutions.
Commissioned IT equipment through technical verifications and testing.
Conducted preventive and corrective hardware maintenance.
Led deployment of IT solutions and user assistance initiatives.
Advanced Technician’s Diploma :IT & Networking: Vocational Education 2026
Associate Degree in Computer Science
Specialization: Technical Support / Helpdesk
•
Diploma at National Institute of Vocational Education
• apprenticeships: Sonatrach (Exploration Division) - IT Asset Management &
Support.
Specialization: Technical Support / Helpdesk
•
Diploma at National Institute of Vocational Education
• apprenticeships: Sonatrach (Exploration Division) - IT Asset Management &
Support.
Languages
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English
Advanced
-
French
Expert
-
Arabic
Expert
Certifications
IT Customer Support Basics
2026
using industry-standard tools to assist users in resolving technical issues
effective customer communication
technical troubleshooting and the use of remote support tools
effective customer communication
technical troubleshooting and the use of remote support tools
-
hardware configuration
Expert
-
network troubleshooting
Advanced
-
customer service
Advanced
-
problem-solving abilities
Advanced
-
Troubleshooting
Expert
-
Software Documentation
Advanced
