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Ma. Ellen
Cortez
Product Trainer
Las Piñas Philippines
Employed
Available
Contact me
Resume created on DoYouBuzz
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Experiences
Team Lead Apprentice
Expert Global Solutions, Inc.
October 2014 to December 2014
Las Pinas
Philippines
Provide agents coaching and reinforcements for agent development and performance
management.
Attendance tracking and reporting.
Cascade updates from Training & Quality
Attended weekly call listening with clients and QA calibration
handled escalation calls
