William Moura
HR Management | HR Business Partner | Psychology
Psychology
HR Management
HR Business Partner
Commercial
Agile Methodologies
39 years old
Belo Horizonte (31540090) Brazil
Employed
Available
HR Business Partner
LIBERTIS Empreendimentos
Since August 2014
- Implementation of Human Resources Subsystems;
- Coordination of the recruitment and selection team;
- Maintenance and People Development;
- Elaboration and guidance of strategic recruitment and selection processes, application of Psychological Tests, psychological assessment of candidates and employees;
- Analysis of positions and salaries, development and training of leaderships, climate research, performance evaluation and development of Organizational Culture;
- KPI management, project management with agile methodologies, elaboration of procedures, intersectoral communication, support to the Commercial and Legal departments (employment laws), complete routine of the Personnel Department;
- Establish an organizational psychology in the company and promote the psychological safety of employees;
- Customer follow-up and maintenances, ensuring the quality of the contacts with customers, establishing a communication channel between the company and its customers, observing the subjectivity of the customer, enabling the personalization of service;
- Structuring the procedures and work system promoting customer appreciation;
- Evaluate the service provided by the team, performance and agility, courtesy, attention and quality of service;
- Training and motivation of the team with a focus on the well-being of employees and customer satisfaction.
Human Resources Assistant
PROGEN Engenharia
February 2013
to August 2014
- Assist the Human Resources and Personnel Department;
- Recruitment and selection of employees and preparation of selection processes;
- Integration of employees in the company;
- Development of procedures and training for the development of employees;
- Behavioral and performance assessment;
- Intersectoral communication and personnel department routines;
- Support to commercial and legal departments.
Organizational Psychology Trainee
Faculdade de Estudos Administrativos de Minas Gerais – FEAD/MG
February 2016
to September 2016
- Psycho-sociological intervention in social organizations;
- Group dynamics focusing on power relations, individual and collective subjective productions in social organizations;
- Reception of clinical demands in the organization with needs assessment;
- Promotion of team well-being and time management at work;
- Stress management, promotion of self-esteem and team resilience;
- Psychological assessment focused on promoting psychological safety.
Social Psychology Trainee
Centro de Convivência Oeste Belo Horizonte – MG
February 2014
to November 2014
- Reception and recreational care of patients with mental suffering users of the Center of Coexistence of Belo Horizonte/MG;
- Elaboration of reports in accordance with the theory and clinical practice of the Mental Health discipline II.
Buyer Assistant
Terra Turismo & Eventos LTDA
2011
to 2012
- Hiring of road and air transport services, accommodation, food, electronics and equipment leasing;
- Quotation and negotiation with suppliers;
- Issuing orders and monitoring the delivery flow to ensure compliance with all negotiated conditions.
Corporate Billing Analyst
TIM Brasil S/A
March 2003
to July 2006
- Personalized service for corporate customers;
- Strategic customer billing analysis;
- Billing analysis and release of credits to correct any service failures;
- Corporate customer account management;
- Support for billing-related issues;
- Support to the legal department in legal disputes involving billing discrepancies;
- Optimization and implementation of procedures related to the billing department.
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Portuguese
NativeExpert
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English
Advanced
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Scrum
Advanced
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Kanban
Expert
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Design Thinking
Advanced
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Lean Manufacturing
Advanced
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PMO
Expert
Certifications
Corporate Conflict Management: Cost Reduction and Productivity Increase;
FECOMERCIO/MG, 2020.
Results-focused Recruitment Strategies;
Kenoby University, 2019.
Behavioral Recruitment and Selection;
University Solides, 2019.
Human Resources Evolution: Reinterpretation of the contributions of the theories of Chiavenato, Maximiano, Ulrich and Brockbank in People Management and in the Commercial support to Organizations;
UNISYS, 2018.
Web Design HTML5 / CSS3 / JavaScript | Adobe Photoshop | Illustrator | Flash | Dreamweaver;
SENAC/RS, 2012.
