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Valeriia Denisova

Service Delivery Manager

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Valeriia Denisova
31 years old
Oslo Norway
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Professional Status
Consultant
Open to opportunities
Resume created on DoYouBuzz
Experiences
  • • Delivery coordination of IT infrastructure projects for Telenor and Posten
    • PRINCE2 certified project management with a strong customer and technology focus
    • Facilitation of communication and cooperation between customer, subcontractor (IBM) and EVRY technicians (engineers, architects and developers)
    • Conflict and change management
    • Understanding the technical side of the projects and products (through day-to-day work with Application Operations, Operating System and Database specialists)
    • Day-to-day international and virtual project management across Ukraine, India and Norway
    • Managed complex 2-phase Internal Control over Financial Reporting (ICFR) audits for Telenor twice a year with a documented high level of customer satisfaction associated with the project management
  • • Developed and wrote the financial management operating procedures for ITSSN Program
    • Proactively worked with the customer Telenor and subcontractor IBM on financial operating procedures regarding Service Level Management, Financial Reporting, Pricing Updates, Masterdata Maintenance and other
    • Educated EVRY and Telenor managers on their roles in the operating procedures
    • Fulfilled other PMO tasks within the program, such as preparing Termination Management Plan or the List of Requirements
  • • Created product and business strategy for the Customer (Vipps) based on cooperation with EVRY developers and designers
    • Created the concepts and features for the App development both conceptually and graphically
    • Made a preliminary research of mobile payment App market and financial services industry analysis
    • Run user experience research and product testing
    • Presented the project to the top management of EVRY and the Customer
    • Delivered a Customer Case for Vipps on behalf of EVRY
    • Many proposed features were launched in 2018
  • • Developed an international strategic action plan for the client organization aimed at entering the proposed new markets
  • • Created an international development strategy in the pawn loan business for an Italian banking group active in specialized lending
  • • Launched a product in cooperation with graphic designers
    • Conducted market research in publishing industry in Denmark, Sweden, Faroe Islands
    • Launched an international business strategy for entering new markets (Denmark, Sweden, Italy and the UK)
  • • Managed the pedagogical research project with a focus on technology use in education
  • • Prepared the electronic archival database, the letter of credit, financial statements and invoices, selecting and marking samples
    • Drafted technical specifications of the goods, certificates of origin for registration in Chamber of Commerce
Resume created on DoYouBuzz