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Valeriia Denisova

Service Delivery Manager

Valeriia Denisova
31 years old
Oslo Norway
Professional Status
Consultant
Open to opportunities
Resume created on DoYouBuzz
Experiences
  • • Delivery coordination of IT infrastructure projects for Telenor and Posten
    • PRINCE2 certified project management with a strong customer and technology focus
    • Facilitation of communication and cooperation between customer, subcontractor (IBM) and EVRY technicians (engineers, architects and developers)
    • Conflict and change management
    • Understanding the technical side of the projects and products (through day-to-day work with Application Operations, Operating System and Database specialists)
    • Day-to-day international and virtual project management across Ukraine, India and Norway
    • Managed complex 2-phase Internal Control over Financial Reporting (ICFR) audits for Telenor twice a year with a documented high level of customer satisfaction associated with the project management
  • • Developed and wrote the financial management operating procedures for ITSSN Program
    • Proactively worked with the customer Telenor and subcontractor IBM on financial operating procedures regarding Service Level Management, Financial Reporting, Pricing Updates, Masterdata Maintenance and other
    • Educated EVRY and Telenor managers on their roles in the operating procedures
    • Fulfilled other PMO tasks within the program, such as preparing Termination Management Plan or the List of Requirements
  • • Created product and business strategy for the Customer (Vipps) based on cooperation with EVRY developers and designers
    • Created the concepts and features for the App development both conceptually and graphically
    • Made a preliminary research of mobile payment App market and financial services industry analysis
    • Run user experience research and product testing
    • Presented the project to the top management of EVRY and the Customer
    • Delivered a Customer Case for Vipps on behalf of EVRY
    • Many proposed features were launched in 2018
  • • Developed an international strategic action plan for the client organization aimed at entering the proposed new markets
  • • Created an international development strategy in the pawn loan business for an Italian banking group active in specialized lending
  • • Launched a product in cooperation with graphic designers
    • Conducted market research in publishing industry in Denmark, Sweden, Faroe Islands
    • Launched an international business strategy for entering new markets (Denmark, Sweden, Italy and the UK)
  • • Managed the pedagogical research project with a focus on technology use in education
  • • Prepared the electronic archival database, the letter of credit, financial statements and invoices, selecting and marking samples
    • Drafted technical specifications of the goods, certificates of origin for registration in Chamber of Commerce

Master’s Degree Programme in Economics and Business Administration

Norwegian School of Economics, NHH, Norway

September 2015 to June 2018
Energy, Natural Resources and Environment Management (Major)
CEMS MIM (Minor)

CEMS MIM: Master’s Programme in International Management

Università Bocconi and Norwegian School of Economics, NHH

August 2016 to December 2018
CEMS MIM Double Degree Programme between Bocconi University (Italy) and Norwegian School of Economics (Norway)

Exchange Programme in Business and Management

University of Portsmouth, Portsmouth Business School, the UK

September 2014 to January 2015
Finance and Economics (Major)

Bachelor’s Degree Programme in International Business

Tampere University of Applied Sciences, Finland

September 2013 to May 2015
International Business (Major)
Finance and Economics (Minor)

Bachelor’s Degree Programme in Business Management

Mikkeli University of Applied Sciences, Finland

September 2012 to August 2013
Business Management (Major)