Expériences — Jordan Taurian

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Experiences

7 hotels from 2* to 5* - 5800 rooms
Assistant to the Director, Nature Pole (Davy Crockett Ranch & Sequoia Lodge)
Representation of the hotels management on various internal and external events
Supporting operations & managers with training on the environmental strategy, safety or service excellence
Approximately 15 projects to lead in cross-functional "commando" from the budgeting to the implementation
Strategy on the positioning of the Nature Cluster hotels (upgrading, themes, product choices)

28 suites & rooms - Virtuoso Hotels
Personalize service and exceed guest expectation.
Digital Medias - Improvement of the TripAdvisor Ranking (from 223 to 23 on Parisian Hotels)
Instruct new concierge process to improve quality of the guest service.
Being proactive and efficient all time on an operationnal position
Supervise trainees & operational team
Being efficient on the reservation department and working on the revenue strategy

83 suites & rooms - Leading Hotel of the World
Various operationnal positions (bellman, valet parking, concierge assistant, night concierge, guest relation)
Implementation of high standard protocols for welcoming celebrities, embassy & presidents

142 rooms - Luxury hotel
Welcoming and personalizing service for international guests
Redacting the opening process for the concierge & guest relation department

40 rooms - Franchise hotel
closing of daily operations
preparation of event & banqueting
early breakfast management

Managing a team of 8 people
Redacting menues & cocktails
Stock & orders
food & beverage quality respect

Stock & orders
Recruitment
Managing the waiters during high season

Assisting the F&B Manager on recruitment
Service of 80 covers / day