Jordan Taurian
Hospitality Leader
Tenacity
Passion
Leadership
Teamplayer
Determination
Hotels Operation Project Manager
Disneyland Paris
October 2018
to September 2020
France
- 7 hotels from 2* to 5* - 5800 rooms
- Assistant to the Director, Nature Pole (Davy Crockett Ranch & Sequoia Lodge)
- Representation of the hotels management on various internal and external events
- Supporting operations & managers with training on the environmental strategy, safety or service excellence
- Approximately 15 projects to lead in cross-functional "commando" from the budgeting to the implementation
- Strategy on the positioning of the Nature Cluster hotels (upgrading, themes, product choices)
Reception & Concierge Leader
Hôtel Esprit Saint-Germain 5*
September 2017
to September 2018
France
- 28 suites & rooms - Virtuoso Hotels
- Personalize service and exceed guest expectation.
- Digital Medias - Improvement of the TripAdvisor Ranking (from 223 to 23 on Parisian Hotels)
- Instruct new concierge process to improve quality of the guest service.
- Being proactive and efficient all time on an operationnal position
- Supervise trainees & operational team
- Being efficient on the reservation department and working on the revenue strategy
Rooms & Guest Division
Hôtel Raphaël 5*
October 2015
to September 2017
France
- 83 suites & rooms - Leading Hotel of the World
- Various operationnal positions (bellman, valet parking, concierge assistant, night concierge, guest relation)
- Implementation of high standard protocols for welcoming celebrities, embassy & presidents
Concierge & Guest Relation - Opening team
Miramar La Cigale - 5*
April 2015
to October 2015
France
- 142 rooms - Luxury hotel
- Welcoming and personalizing service for international guests
- Redacting the opening process for the concierge & guest relation department
Assistant Night Manager
Mercure Hôtel - 4*
January 2015
to March 2015
France
- 40 rooms - Franchise hotel
- closing of daily operations
- preparation of event & banqueting
- early breakfast management
Food & Beverage Assistant Manager
Camping Le Plijadur 4*
June 2012
to September 2012
France
- Managing a team of 8 people
- Redacting menues & cocktails
- Stock & orders
- food & beverage quality respect
Assistant Manager - Student job
Shamrock Irish pub
September 2012
to September 2014
France
- Stock & orders
- Recruitment
- Managing the waiters during high season
Food & Beverage Assistant
Smithy's wine bar
October 2009
to July 2010
United Kingdom
- Assisting the F&B Manager on recruitment
- Service of 80 covers / day
Master's degree - International Hotel Management
École Française du Management Hôtelier
September 2018
to September 2020
Bachelor's degree - Foreign Languages & International Relations
University of South Brittany
September 2011
to September 2014
- Lean Six Sigma - Green belt / IASSC
- Prince2 - Foundation / Skills4All
- International Negociations / University of Michigan
- Best Intern Innovation 2020 - Disneyland Paris
- Winner Smart'up week 2019 & 2020 - EFMH
- Semi-Finalist 2019 - Accor Take Off
- Empathy
- Stress-resistant
- Entrepreneurship
- Strategic vision
- Emotional Management
- Pragmatism
- Project Management
- Sales & Marketing
- Change Management
- Guest Experience
- Leadership
- Budget Management
- Revenue Management
-
French: mother tongue
Expert
-
english (fluent)
Advanced
-
spanish
Good
-
Italian
Notions
- Rugby player during 15 years (many management tricks & values from this sport)
- Surf & extreme sports
- Growth hacking
- Closing contract
- Entrepreuneurship
- Travelling a lot to discover and learn in a multicultural environment