Responsible for the overall SLM framework across issuing division
Defining the global SLA offerings and categorization of issuing clients and customers considering the market needs and dynamics
Leading the SLM function in issuing globally
Ensuring a global end-to-end service level readiness for newly established issuing business
Responsible for internal as well as external reporting strategy (OLA/SLA adherence) including the ITSM and Monitoring tools automations and verification processes
Building a unified and global SLM function in issuing serving different platforms and markets
