Spearheading the end-to-end implementation project for Service Request Fulfilment onboarding into the group's ITSM, ensuring alignment with organizational objectives and ITSM best practices
Serving as the primary coordinator for production topics during the group's internal audit activities, facilitating seamless communication between audit teams and internal stakeholders
Assuming ownership of our capacity management initiatives, optimizing resource allocation to enhance operational efficiency, reduce costs, and meet evolving demands
Leading a transformative effort to revamp the service catalog of our local organization, streamlining service offerings, enhancing clarity, and aligning services with customer needs to deliver an elevated user experience
Orchestrating service reviews encompassing all production activities. This pivotal role involves orchestrating meticulous assessments of our services, guaranteeing alignment with industry standards, and fostering continuous improvement
