Refined relationship-building skills. Experienced at juggling multiple & varied tasks while harmoniously working collaboratively with cross-functional teams and clients.
Supported all Apple consumer products; provided troubleshooting, technical support and world-class customer experience using technical expertise, creativity, and passion to meet customer needs.
Troubleshoot OSX, iOS, watchOS, tvOS
Answer calls and greet customer or partner sales representative.
Thoroughly document all customer interaction taking on full ownership of each case until completion.
