• Piloted a Travel Policy project on behalf of the United Nations, consolidated $150M+ TMC Data into a client-ready dashboard, identified potential savings and renegotiated airline and agency contracts. • Ran RFPs for two Fortune 500 Companies, developped financial analysis models in VBA, led daily project management. • Led deployment of SAP Concur T&E Software in 80+ countries, oversaw local testing with the client's management team.
• Led a team to commercialize a proprietary technology: Market Research, Business model development, Agile engineering. • Secured a SGD$10,000 grant from the National Research Foundation Singapore (NRF).
• Collaborated with the M&A team for the acquisition of the Oslo Stock Exchange, identified synergies between corporate services and successfully integrated the products portfolio, through invoicing and business strategy consolidation. • Conducted market research, identified opportunities among 6 segments through data collection and financial modeling. Performed negotiations & due diligence with the M&A team on 3 targets, working closely with the Division’s Director. • Implemented the expansion of Corporate Services to the Portuguese market, canvassed market listed companies by leveraging local intermediaries, managing the team’s communication and client relations.
• Created and spearheaded a cross-area team of 10 people that successfully reduced worldwide churn and activation issues by 11% in a very diverse cultural setting, analyzed marketing data on a year-long testing program. • Managed a long term retention plan project with the creation of new analysis, processes and loyalty initiatives, introduced client retention as a new focus area for the company, led knowledge exchange between the Brazilian and German offices.
• Created a churn prediction model based on data analysis from SOAP and SalesForce. • Set up the framework of a loyalty program for 135.000+ merchants via custom fees analysis & A/B Testing on Tableau. • Established new processes that improved client retention by 19%, through the creation of a user journey strategy.
