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Phil Callan

Phil Callan

Business Support, Training & Business Intelligence

Driving License
Stockport United Kingdom
Freelancer Available
Currently seeking a new challenge in the field of Business Support, I'm a versatile professional with excellent IT skills and over 20 years experience of successfully delivering solutions. I'm enthusiastic and passionate about making improvements and problem solving, often through getting the best out of technology to improve lives and workplaces. I have a flexible, creative approach, strong analytic skills and attention to detail.

Over the course of my career I've had a number of different roles - business intelligence officer, SQL database administrator, application system administrator, trainer, business analyst, operations support officer, software tester, audio technician, event manager - and have a proven track record of picking up new skills and systems quickly.

An effective communicator and trainer, I have also delivered many training sessions in 1-2-1 and group environments, and have presented at all levels from national conferences and boardrooms, to customers and members of the public with very positive feedback. During my career I've taken responsibility for a number of business critical software roll-outs and User Acceptance Testing projects, all of which have yielded positive results.
Resume created on DoYouBuzz

Business Support Officer

Shell Oil UK Ltd
2007 to 2009
Full-time
Manchester
United Kingdom
  • Provided on-site technical support to a critical call centre of over 200 users.
  • Analysis of complex issues, and the subsequent escalation and liaison with appropriate support teams
  • Stakeholder management to strict SLAs.
  • Development, testing and implementation of the Business Contingency Plan for a call centre of >200 staff.
  • Analysis and documentation of business processes across multiple LoBs.
  • Project work generating and analysing metrics to aid the transition of customer service activities from the UK to the Philippines.