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Phil Callan

Phil Callan

Business Support, Training & Business Intelligence

Driving License
Stockport United Kingdom
Freelancer Available
Currently seeking a new challenge in the field of Business Support, I'm a versatile professional with excellent IT skills and over 20 years experience of successfully delivering solutions. I'm enthusiastic and passionate about making improvements and problem solving, often through getting the best out of technology to improve lives and workplaces. I have a flexible, creative approach, strong analytic skills and attention to detail.

Over the course of my career I've had a number of different roles - business intelligence officer, SQL database administrator, application system administrator, trainer, business analyst, operations support officer, software tester, audio technician, event manager - and have a proven track record of picking up new skills and systems quickly.

An effective communicator and trainer, I have also delivered many training sessions in 1-2-1 and group environments, and have presented at all levels from national conferences and boardrooms, to customers and members of the public with very positive feedback. During my career I've taken responsibility for a number of business critical software roll-outs and User Acceptance Testing projects, all of which have yielded positive results.
Resume created on DoYouBuzz
  • Strong business analytical skills
  • SQL Server Analysis Services
  • Advanced Microsoft Excel skills, including Visual Basic programming
  • Experience with PowerBI and Tableau
  • Dashboard Design experience, including Xcelsuis 2008 and SQL 2012 SAS
  • Experience with Business Objects versions 3.2 to 4.1 as both lead user and administrator
  • Geographical Information System Administrator
  • SQL Server Management Studio
  • SQL Server Integration Services
  • SQL Server Analysis Services
  • ITIL v3 Foundation qualified
  • Microsoft Office support and trainer across multiple versions
  • Proven experience supporting projects and roll-outs
  • Experienced 1st and 2nd Line Technician
  • Windows 7, 8 and 10 Support
  • Helpdesk systems administrator
  • Active Directory and Microsoft Exchange experience
  • VOIP telephony system and IVR admin experience
  • System Administration for Housing Management platforms including Orchard and Civica.
  • Experienced trainer & presenter in both classroom and 1-2-1 environments
  • Lead Trainer on major software roll-out projects, including OS migrations.
  • Staff induction training across a range of skill levels, including Microsoft Office, Housing Management and bespoke in-house systems
  • Delivered non-technical seminars and workshops on IT best practices such as email handling, information security and business continuity
  • Courses in Business Writing and "Train The Trainer"
  • Powerpoint & Prezzi presentation design experience
  • Trained and experience audio producer
  • Front-of-house live sound experience
  • Theatrical Sound Design
  • Music Production and Recording Projects
  • Live Events Management