Phil Callan
Business Support, Training & Business Intelligence
Driving License
Stockport United Kingdom
Freelancer
Available
Currently seeking a new challenge in the field of Business Support, I'm a versatile professional with excellent IT skills and over 20 years experience of successfully delivering solutions. I'm enthusiastic and passionate about making improvements and problem solving, often through getting the best out of technology to improve lives and workplaces. I have a flexible, creative approach, strong analytic skills and attention to detail.
Over the course of my career I've had a number of different roles - business intelligence officer, SQL database administrator, application system administrator, trainer, business analyst, operations support officer, software tester, audio technician, event manager - and have a proven track record of picking up new skills and systems quickly.
An effective communicator and trainer, I have also delivered many training sessions in 1-2-1 and group environments, and have presented at all levels from national conferences and boardrooms, to customers and members of the public with very positive feedback. During my career I've taken responsibility for a number of business critical software roll-outs and User Acceptance Testing projects, all of which have yielded positive results.
Over the course of my career I've had a number of different roles - business intelligence officer, SQL database administrator, application system administrator, trainer, business analyst, operations support officer, software tester, audio technician, event manager - and have a proven track record of picking up new skills and systems quickly.
An effective communicator and trainer, I have also delivered many training sessions in 1-2-1 and group environments, and have presented at all levels from national conferences and boardrooms, to customers and members of the public with very positive feedback. During my career I've taken responsibility for a number of business critical software roll-outs and User Acceptance Testing projects, all of which have yielded positive results.
Business Intelligence & Support Officer
Gloucester City Homes
April 2009
to June 2016
Full-time
Gloucester
United Kingdom
- Lead officer in the procurement, installation and management of multiple systems, including new IT helpdesk, GIS and stock control systems.
- SQL Server Management, query design and database administration, including providing scheduled data extracts to power the organisations reporting platforms.
- Actively took responsibility for all Business Intelligence systems, producing automated management information in a variety of formats, expanding the range of services available to the company and responding rapidly to business needs.
- System administrator and main user for Geographic Information Systems, providing critical project support through mapping and land registry reports.
- Key role in encouraging channel shift through developing mobile working solutions, online services and implementing and managing Mobile Device Management.
- Provision of First and Second line service desk support to a busy Housing Association
- Ability to react to changing business needs by leveraging existing systems and platforms to provide innovative solutions at little or no additional cost.
- Responsible for new staff induction training on multiple systems, including Microsoft Office and specialist housing products.
- Developed and delivered a number of successful presentations, workshops and training courses both internally and to external agencies and at industry conferences.
