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Phil Callan

Phil Callan

Business Support, Training & Business Intelligence

Driving License
Stockport United Kingdom
Freelancer Available
Currently seeking a new challenge in the field of Business Support, I'm a versatile professional with excellent IT skills and over 20 years experience of successfully delivering solutions. I'm enthusiastic and passionate about making improvements and problem solving, often through getting the best out of technology to improve lives and workplaces. I have a flexible, creative approach, strong analytic skills and attention to detail.

Over the course of my career I've had a number of different roles - business intelligence officer, SQL database administrator, application system administrator, trainer, business analyst, operations support officer, software tester, audio technician, event manager - and have a proven track record of picking up new skills and systems quickly.

An effective communicator and trainer, I have also delivered many training sessions in 1-2-1 and group environments, and have presented at all levels from national conferences and boardrooms, to customers and members of the public with very positive feedback. During my career I've taken responsibility for a number of business critical software roll-outs and User Acceptance Testing projects, all of which have yielded positive results.
Resume created on DoYouBuzz

Senior Incident Planner

Getronics UK
2004 to 2007
Full-time
Milton Keynes
United Kingdom
  • Senior team member responsible for customer service delivery in a high-pressure call center environment.
  • High degree of teamwork, liaising with customers, teams of engineers, logistics companies and internal staff to meet strict SLAs.
  • Strong customer service skills and ability to multi-task.
  • Training and mentoring new and junior staff to improve their skills and team performance as a whole.
  • Taking part in demonstrations of our systems and technologies to potential customers.