A confident and highly organised administrative professional with experience in busy office, rapidly assimilating and learning processes. My main objective is to occupy a position that will allow me to gain professional experiences and to hone my abilities in a dynamic work environment as I strongly believe that learning is a continuous and never-ending process. Additionally, I strive to continuously adapt in a changing working environment and being highly confident in achieving success.
In the management of pension schemes, I performed day-to-day administration duties related to both pension schemes and life insurance policies. My responsibilities included calculating pension forecasts, preparing benefit statements, and ensuring the accurate maintenance and servicing of new and existing customers' policies. I provided comprehensive administrative support by answering inquiries via telephone, post, and email, compiling and maintaining records in the computer system, preparing invoices for sponsoring employers, and maintaining continuous communication with various sponsoring employers to ensure proper follow-up with members of the pension schemes. Additionally, I processed pension contributions, managed the transfer of benefits to other pension providers when customers changed employers, and arranged the payment of pensions and lump sums.
