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Nitish Peerthy

Technical Operations Manager

Employed Open to opportunities
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Operations Management professional with 10+ years of experience leading technical operations, service delivery, and compliance functions across the IT and telecommunications sectors. Proven track record in streamlining workflows, managing large teams, and ensuring SLA/KPI adherence through continuous process improvements. Adept at cross-functional collaboration, training & development, incident management, and operational strategy execution. Strong background in BCP, legal compliance, risk management, and digital transformation initiatives.
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Experiences
  • Oversee operations and compliance activities across departments, ensuring contract adherence and SLA targets.
  • Lead strategic workforce planning: optimize team size, skill mix, and shift schedules.
  • Develop operational models for Incident and Problem Management to reduce downtime and enhance response time.
  • Lead recruitment and performance management cycles, including KRAs, scorecards, and performance reviews.
  • Prepare and deliver Weekly, Monthly, and Quarterly Business Reviews (WBR/MBR/QBR).
  • Drive training initiatives by identifying competency gaps and implementing learning strategies across teams.
  • Create and test BCP documents quarterly, ensuring resilience and business continuity.
  • Liaise with legal teams to resolve compliance queries and uphold governance standards.
Resume created on DoYouBuzz