Creative thinker and autonomous, I wish to combine my technical knowledge and experience to analyse people’s needs. Being the point of contact between the business and internal/external IT specialists. I would aim to improve the position of web specialist as a service to the business. For further details drop me a message, I will call you back.
Used initiative to provide a professional service by ensuring that a problem is followed from initial contact to final resolution, in accordance with guidelines and procedures.
Troubleshooting Customer queries and requests, utilising a Database.
Developed technical expertise utilising tools (knowledge base, product testing) and external sources e.g. Internet sources
Met target of answering and solving 80% of all customers' calls.