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maxime moreno

Digital Media Specialist

maxime moreno
39 years old
annecy (74000)
Professional Status
Employed
Open to opportunities
About Me
Creative thinker and autonomous, I wish to combine my technical knowledge and experience to analyse people’s needs. Being the point of contact between the business and internal/external IT specialists. I would aim to improve the position of web specialist as a service to the business.
For further details drop me a message, I will call you back.

Technical Support Analyst

Hewlett Packard
December 2007 to August 2008
Full-time
Dublin
Ireland
Detailed Description
  • Used initiative to provide a professional service by ensuring that a problem is followed from initial contact to final resolution, in accordance with guidelines and procedures.
  • Troubleshooting Customer queries and requests, utilising a Database.
  • Developed technical expertise utilising tools (knowledge base, product testing) and external sources e.g. Internet sources
  • Met target of answering and solving 80% of all customers' calls.
Company Description
Business Support department - Hardware Company