Front office missions : ➢ Managing reception life and all inherent tasks for smooth day-to-day operations ➢ Offering and maintaining an upscale guest service and care during their stay in Reykjavík, Iceland ➢ Handling Hotel inspections ➢ Resolving incidents, guest’s insatisfaction or coworkers difficulties ➢ Training by transmitting the expertise and behaviour needed for effective on-the-job performance Back office missions : ➢ Managing invoice settlements, OTA reconciliations, proforma invoices ➢ Handling no shows, modifications, cancellation policies, refunds ➢ Controlling reservations with all distribution channels on short and long term ➢ Managing availability, uploading seasonal prices in Navision ➢ Answering reviews
