➢ Processing reservation requests in Iceland ➢ Validating itineraries ➢ Managing and tracking communications with clients and suppliers ➢ Participating in the development of the French market (Nordic Workshops - Paris 2023 and 2024) ➢ Handling the emergency phone for on-site travelers
➢ Creating process documentation for sales organization ➢ Maintaining contracted parternerships ➢ Developing transversal projects between departments ➢ Managing relocations for all properties when necessary ➢ Participating in group bookings management
➢ Managing relocations for all properties during COVID-19. Puzzling room nights and answering relocation email replies for individual and group bookings from any source (OTA, wholesaler, travel agencies) ➢ Managing flexible and non refundable reservations affected by the pandemia by answering emails from any source ➢ Participating in customer care creation process (booking modification, voucher and credit use)
Front office missions : ➢ Managing reception life and all inherent tasks for smooth day-to-day operations ➢ Offering and maintaining an upscale guest service and care during their stay in Reykjavík, Iceland ➢ Handling Hotel inspections ➢ Resolving incidents, guest’s insatisfaction or coworkers difficulties ➢ Training by transmitting the expertise and behaviour needed for effective on-the-job performance Back office missions : ➢ Managing invoice settlements, OTA reconciliations, proforma invoices ➢ Handling no shows, modifications, cancellation policies, refunds ➢ Controlling reservations with all distribution channels on short and long term ➢ Managing availability, uploading seasonal prices in Navision ➢ Answering reviews
➢ Welcoming guests ➢ Check in / Check out, invoicing ➢ Amending room allocation when necessary ➢ Answering FIT booking inquiries from travel agencies ➢ Creating, amending, cancelling bookings ➢ Booking tours, restaurants, airport transfers and taxis ➢ Informing guests about activities in Reykjavík and best itineraries around Iceland
➢ Serving customers and tending to cash register ➢ Offering information about Reykjavík ➢ Assuring the good reception of deliveries, controlling, barcoding ➢ Maintaining the store clean and stocked. ➢ Merchandising (windows, display and shelving)
➢ Coordinating rules and regulation between the two campuses ➢ Welcoming, orienting and informing 450 students ➢ Collaborating with faculty members.125 teachers and 6 teaching departments ➢ Planning and organizing academic life (schooling and education) ➢ Assisting exchange students and Summer Program ➢ Training new co-workers and creating a training manual
➢ In charge of recruitment of music teachers all around France ➢ Full support of a 600 client's portfolio ➢ Connecting students with teachers ➢ Advising musical and educationnal project
