Expériences — Marion HODY

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Experiences

Southernmost Classics ltd

September 2020 to December 2024

Full-time

Queenstown

New Zealand

Liaising with customers and insurance companies via phone, email, face to face. Reply to online enquiries
Planning and allocating jobs through workflow programmes and prepare job sheet
Making assessments of damaged vehicles, quoting repairs in consultation with Foreman and Director and booking in jobs with customers
Ordering parts and monitoring stocks required for jobs and check parts on arrival
Use parts trader and microcat to obtain parts quotes and order parts and liaising with suppliers
Taking payments and sending out invoices
Managing multiple large projects simultaneously
Monitor workshop productivity, deadlines and general performance
Monitor health and safety requirements
Implement systems and processes to increase performance and workflow

Company Description

Panel beaters

Employee management and recruitment
ensure operational performance and day to day priorities are achieved
complete performance reviews, train and coach employees
Monitor prices, booking rates and stop sells
Manage the branch fleet and maintenance vehicles and ensure vehicles are in the best condition possible
Liaise with vendors and repairers to minimize off road time
Conduct team meetings
Keep employees motivated and up to date with procedures
Assist in/handle issue resolution with customers
Rosters and wages
Uphold company standards and processes
Monitor costs and invoices and increase revenue
Enhance the branch performance and customer satisfaction

Jucy Rentals

May 2015 to November 2018

Full-time

Queenstown

New Zealand

Deliver high quality and enthusiastic customer service
Identify customers needs and resolve conflicts and provide solutions to customer complains
Enhance customer's travel experience
Provide customers with information about New Zealand destinations, attrations and road rules
Ensure customers understanding of contract terms and answer their questions
Ensure vehicle conditions meet safety requirements
Health and Safety in the workplace
Training new staff
develop successful teams
enhance team performance and customer feedback
Implementing and improving our new CRM system
Acting Team leader - March to July 2018

Volunteering at festival, info center. Coromandel - Waitako
Housekeeping / odd jobs (raking, painting, weeding, feeding animals, cleaning etc). Paihia - Northland
Grape picking. Martinborough - Wellington

Community Management
Digital Marketing
Enewsletter and email marketing
blog and website maintenance
Communication Materials: Writing and developing copy, creating new materials in both print and digital
International events: MacWorld/iWorld 2014, San Francisco
team and project Coordination
https://www.youtube.com/watch?v=Xuj2HZi8ZnU

Chambéry Airport, France

December 2012 to April 2013

Temporary Work

Chambéry

France

Information Desk: Reception, phone calls, help to passengers (French-English)
Announcements (French-English)
Lost&found- rush luggage management (lost & damaged items)
Support to staff in the airport terminal
delivery of temporary passes to restricted area
Management of room rental for seminars
landing fees invoicing

HomeSource Ltd

February 2011 to June 2011

Internship

Sydney

Australia - New South Wales

Marketing (e-marketing strategy & community management, WoM marketing, benchmarking)
External communication and public relations support (partnership development and follow up, enewsletters, press releases)
Team, project and partnership coordination

Marion HODY