Management of 15 service managers, 90 service engineers, 31 dealers
Creation of Business Plan for EMEA service organisation including P&L and revenue per headcount
Implementation of strategic plan for EMEA service including new service offers, pricing and resource allocation
Managing EMEA wide revenue recognition
Establishing KPI’s for the EMEA service organisation: reactivity, efficiency, travel time, instrument downtime ,revenue recognition performance
Implementation and monitoring of good practises and common working rules in the local entities: active and proper use of CRM, data registration in order to establish reliable metrics, escalation process
Interface between Service and Senior Management, Business Units, Finance, Production, Supply Chain Management
Regular contact and assistance to local service managers by phone, emails and onsite visits
Organisation and hosting of international service managers meetings
Management of 1 service team leader 15 Service engineers, 1 aftermarket sales engineer, 2 service back office assistants
Business plan management
One team building in between former Varian team and Bruker service and supports teams including documents, working rules harmonisation and service engineers cross trainings
Growing service business by visiting customer and developing new service offers and business practices
