Experience — Marie-Luce Torres

Présentation

With over 20 years of experience in international education, this profile excels in fostering intercultural communication and enhancing student experiences across prestigious institutions. Currently serving as Director of Pedagogy and Student Experience at the International University of Monaco, overseeing educational operations for 1,000+ students from 70+ nationalities. Expert in digital transformation and learning technology management, with proven success in coordinating complex system migrations and maintaining educational continuity. Demonstrates exceptional cross-cultural communication skills and stakeholder coordination abilities, having worked across San Francisco, Hamburg, and Monaco. Trilingual professional committed to advancing international education through collaborative approaches that honor diverse perspectives.

Expériences

- Manage cross-departmental coordination to ensure culturally responsive student services and administrative delivery
- Collaborate with program directors to maintain consistent student experience standards across all academic programs
- Contribute to institutional quality assurance including AACSB re-accreditation steering committee participation and AMBA process support through digital pedagogy documentation
- Coordinate rapid operational responses across multiple departments while ensuring service continuity

- Managed Moodle learning management system including platform configuration, content optimization, and faculty coordination to support diverse pedagogical needs across international programs
- Coordinated and implemented three major system migrations in collaboration with group IT teams
  - Student information system transition
  - Dual admissions CRM migrations
  - Institutional enrollment platform implementation
- Managed cross-functional stakeholder engagement while providing enhanced faculty training and student support during rapid digital learning transitions, including pandemic-driven emergency response
- Maintained educational continuity and supported user adoption throughout complex technology implementations during institutional expansion

- Collaborated with academic and administrative teams to optimize student and alumni-facing digital services
- Provided technical support and training to enhance user experience across various digital platforms serving international student and alumni communities

- Maintained alumni database, coordinated alumni communications, and generated placement analytics to track graduate career outcomes
- Provided comprehensive operational support for Monaco Luxury Symposium 2018
  - Website management
  - High-level stakeholder communications including official invitations and diplomatic correspondence
  - Visa documentation support
  - Travel logistics coordination
  - Participant registration systems
  - Audiovisual team liaison during the conference

Gestion de sites sur WordPress
Suivi clients
Gestion de sites en ASP
Mise en ligne de Web App
Création de matériel promotionnel

- Led website content strategy, stakeholder coordination, and vendor liaison with design and hosting companies
- Administered Moodle learning management system and provided faculty technology training and IT support
- Coordinated production of institutional handbook involving complex stakeholder management across academic leadership, faculty, extracurricular programs, and parent associations
- Managed design, photography, and print production workflows while ensuring policy compliance and promotional effectiveness
- Led parent communications, organized marketing photoshoots and internal events

Gestion et développement du site internet et du portail de communication en lien avec les prestataires
Rédaction du cahier des charges, prise en charge de la recette, et coordination via un système de gestion de projets et de tickets
Conversation avec l'équipe administrative, le conseil de gestion, les enseignants, les parents et les élèves pour identifier les besoins et objectifs de chacuns
Formation des collègues, des élèves et des parents à l’utilisation des diverses plateformes web de l’école
Gestionnaire de la base de donnée élèves, manipulation fichiers, et migration sur le portail communication
Rédaction d'articles et éditoriaux

Description de l'entreprise

Etablissement scolaire bilingue de la maternelle au lycée qui prépare ses élèves au baccalauréat français ou au baccalauréat international

- Supported bilingual immersion program from pre-K through 8th grade, culminating in International Baccalaureate and French Baccalaureate programs
- Managed digital presence for extensive international travel and exchange programs
- Supported communication for diverse international community in San Francisco

Responsable clients pour le marché européen
Gestion des sites français et espagnols de la compagnie (rédaction, mise en ligne de produits, paramétrage des encarts publicitaires)
Gestion de projets (du brief à la recette) / Gestion de la chaine de production (directeur artistique, graphistes, ingénieurs)
Gestionnaire de base de données

Description de l'entreprise

Agence de création de publicité et carte de voeux en ligne au format Flash.

- Demonstrated cultural sensitivity and linguistic precision in adapting content across different cultural contexts
- Laid the foundation for future expertise in intercultural communication and international education environments

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Marie-Luce Torres

Digital Experience Manager

Digital Experience & Learning Resources Manager

Director of Pedagogy and Student Experience

Digital Experience & Learning Resources Manager

Student & Alumni Digital Experience Project Coordinator

Alumni Relations Coordinator

Développeur

Webmaster - Communications Officer

Webmaster

Webmaster

Website Manager

Translator