Maged Ezzat
Export specialist
Hard worker
Ambitious
Energetic
self Motivated
Organized
33 years old
Driving License
Professional Status
Employed
Available
About Me
I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. In my previous role as a Sales Team Leader , then Customer Service Agent ,
I demonstrated the ability to work under intense pressure, sell products and services to customers from all backgrounds, handle customer complaints and solve problematic situations .
Also As Export Specialist I am a committed, friendly and hardworking.
energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with.
I demonstrated the ability to work under intense pressure, sell products and services to customers from all backgrounds, handle customer complaints and solve problematic situations .
Also As Export Specialist I am a committed, friendly and hardworking.
energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with.
Customs clearance specialist
Aramex
Since October 2020
- Responsible to handle the customer paperwork and to check if there is any missing requirment.
- Responsible to handle passports in general security and national security approvals.
- Responsible to handle export shipments and to handle with customs the paperwork of it
- Handling to pay import and export shipments fees with bank via mail
- Following on the started shipments and assigning it to the agent who will follow on it
- Following with customer service for the needed paperwork to start clerance on it if there still missing requirment
- Following with the night shift on the export shipments and making sure to uplift on flight in the same day we finish the export process in
- Checking with customs manger to take some exception on the low wieght shipments to start it as CN 23
Export specialist
FedEx
Since April 2019
- Prepare formal documentation for Customs clearance Agents.
- Scan , Update , send Reports of shipments from receiving to airlines booking.
- Mail coordinator between Egypt and Dubai .
- Responsible of documents : AWB and 126 K.M .
- Receive Bosla Shipments ( Free-zone to free-zone ) .
- Respond to Customs trace agents inquiries and communicate with the brokers for feedback Monitor and measures all airport activates and service levels.
- Dealing with airlines carriers for line-hull rates, activates and commitments Develop and maintain a positive client relationship by providing routine follow-up and worked resolutions Document and escalate any custom issues related to customs clearance or service errors Work with superiors to improve productivity,
- Manage workload of team and Monitor work schedules arrange and update departments reports as well as custom daily functions.
Customer Service Agent
FedEx
November 2017
to March 2018
- provide in-bound ,out-bound assistance over the headset or E-Mail to customers regarding package Inquires, problems and selling company service.
- Trace shipments .
- Understanding each customer's needs and then doing absolutely whatever it takes to help them.
- Shift responsible and team leader.
- Handle customers complaints within 48 h maximum as per FedEx Service Level .
Sales Team Leader
Relax Real-estate
February 2017
to October 2017
- Lead & Supervise real estate sales team,
- Perform administrative duties and stay informed about the latest changes in the real estate industry.
- Offer advice and motivate my team to close sales Deals.
- Travel with customers to the villages to show up the building's progress and lead them to choose the best chalet where they can live or invest .
- Follow up with the marketers to make sure about leads and ads quality .
Accountant
Youssef Bekhit Sons
February 2014
to December 2014
- Prepares asset, liability, and capital account entries by compiling and analyzing account information.
- Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. Substantiates financial transactions by auditing documents.
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Sales Process
Expert
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customer support
Expert
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Team Leadership
Expert
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Organized
Expert
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problem solving
Expert
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Team Leadership
Advanced
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Customer Satisfaction
Advanced
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Writing
Advanced
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Speaking
Expert
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Listening
Expert
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Speaking
Good
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Writing
Good
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Listening
Advanced
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Time Management
Expert
