Experienced Team Leader with 8 years of experience in a fast-paced customer service environment and able to prioritize and delegate tasks effectively. Bilingual (Spanish-Reading/Writing). Dedicated to providing excellent customer service and making operational and procedural improvements. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
• Identified incidents, documented and retrieved pertinent information for tracking and further escalation. Responded and assisted students and faculty members with the online platform and answered an average of 50 calls a day. Developed strong customer service relations with internal and external clients. Managed client’s requests to meet the departments SLA’s.
