Experienced Team Leader with 8 years of experience in a fast-paced customer service environment and able to prioritize and delegate tasks effectively. Bilingual (Spanish-Reading/Writing). Dedicated to providing excellent customer service and making operational and procedural improvements. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
• Develop and manage on-going resolution and product support for ADP clients Serve as a subject matter expert in handling routine client requests for ADP clients. Responsible for coordinating accurate payroll processing and ensuring appropriate processing procedures and compliance regulations for client base. Communicate information regarding HR, benefits, WGPS and 401K to ADP clients in order to maintain high quality standards Work in a team environment to ensure no payroll is left behind.
