hasnaa sakr
HR Generalist
35 years old
Driving License
Cairo (11211) Egypt
Employed
Available
Avid professional with over 2 years of experience in a fast paced Human Resource department. Incomparable ability to prioritize and execute multiple HR projects and deadlines concurrently. Unmatchable organizational, time management and interpersonal skills. Proficient in administering corporate HR initiatives, providing a broad level of counseling on recruitment, employee relations, retention and training programs and handling complex situations with professionalism and confidentiality. Expert knowledge of local, state, district and country laws influencing personnel actions.
AREAS OF EXPERTISE
● Job analysis
● External Salary Survey ● Performance Management
● Employee orientation ● HR policies development
● Benefits administration ● Recruitment coordination
AREAS OF EXPERTISE
● Job analysis
● External Salary Survey ● Performance Management
● Employee orientation ● HR policies development
● Benefits administration ● Recruitment coordination
Admin Assistant
aqua industrial group Egypt
March 2012
to April 2015
Full-time
Cairo
Egypt
- Communicate with other sales units.
- Support sales units with appropriate information.
- Follow up sales targets.
- Solve problems.
- Answering phone calls, fax, and emails and keeping regular records.
- Reporting all related activities.
- Answering calls follow up the client and handle their problems.
- Sending & receiving mails.
- Arrange weekly meeting of the team, taking team attendance and daily reports.
- Coordinate between the manager & all of the team members.
- Filling, workflow system.
- Making after sales call to customers to follow up their orders.
- Handle customer’s inquiries providing accurate and full information according to the contact center guidelines.
- Updating Monthly Attendance report as per the Attendance log Machine
- Updating employees files, their employment contract, ,ID
- Recruiting new employees, taking interviews, preparing offer letters.
- Maintaining employee’s files, leave records and payroll preparation.
- Resolve customer’s complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. teams leaders, supervisor or the back office.
- Coordinate recruiting procedures, process resumes, coordinate interview schedules and help conduct reference and background checks.
- Handle effectively the needs of the customers and enhance standards of quality for the service offered.
